JOB TITLE: TECHNICAL SUPERVISOR

About This Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent
,
skilled, and experienced
Technical Supervisor
to work in
Nairobi, Kenya

Job Summary

Our client in the security Industry is seeking to recruit
a Technical Supervisor
responsible for overseeing the
installation, servicing, and maintenance of electronic security systems such as
CCTV, access control, and alarm systems.

DUTIES & RESPONSIBILITIES:

·
Ensure
security systems (e.g., CCTV, alarms, access control) are installed to agreed
specifications and standards, delivering trouble-free, client-approved outcomes.

·
Oversee
proactive and reactive maintenance services, ensuring all activities are carried
out as per the agreed schedules and service level agreements (SLAs).

·
Enforce
adherence to company and industry standards during installation, servicing, and
maintenance of security systems

·
Monitor
installations for up to 3 months post-completion through regular checks and
supervisor feedback, and provide detailed status reports to management.

·
Promote
and uphold a high- quality, service-oriented image of the company through
professional conduct and customer interactions.

·
Identify
inefficiencies or gaps in service delivery or product performance and support
the development and implementation of improvement solutions.

·
Champion
continuous improvement initiatives for systems, processes, and services—both
within the company and in collaboration with clients.

·
Create
and maintain a positive, supportive work environment that fosters teamwork,
collaboration, and skill development during assigned shifts

·
Provide
constructive feedback to team members and management, and recommend training,
motivation, and knowledge-sharing strategies to enhance team performance.

·
Manage
technical escalations promptly, ensuring clear communication with both
management and clients on issues and resolution status.

·
Respond
to and resolve system or application-related problems during peak operational
times, minimizing downtime and client impact.

KNOWLEDGE,
SKILLS, AND EXPERIENCE:

·
Bachelor’s Degree in
Electrical/Electronic Engineering, ICT, or a related technical field
.

·
Working knowledge of multiple security
functions and security-driven technology solutions.

·
A minimum of five years’ experience in the electronics field.

·
Working knowledge of general maintenance processes and methods.

·
Working knowledge of tools, common appliances and devices.

·
Enthusiastic and committed approach with a track- record of building
strong, trusted base relationships with colleagues and stakeholders at all
levels.

·
A sound working knowledge of security best practices and legislation
affecting the security role.

·
Strong management and leadership skills together with excellent
communication skills.

·
A very good knowledge of technology-driven security solutions as well as
a willingness to continually upgrade that knowledge
.

Interested
and qualified applicants should submit their applications through the link
below.

Note:

Only shortlisted applicants will be
contacted.

Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

Bachelor’s Degree in
Electrical/Electronic Engineering, ICT, or a related technical field
.

·
Working knowledge of multiple security
functions and security-driven technology solutions.

·
A minimum of five years’ experience in the electronics field.

·
Working knowledge of general maintenance processes and methods.

·
Working knowledge of tools, common appliances and devices.

·
Enthusiastic and committed approach with a track- record of building
strong, trusted base relationships with colleagues and stakeholders at all
levels.

·
A sound working knowledge of security best practices and legislation
affecting the security role.

·
Strong management and leadership skills together with excellent
communication skills.

·
A very good knowledge of technology-driven security solutions as well as
a willingness to continually upgrade that knowledge
.