Job Description

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.

We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents.

By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI assisted engineering workflows while maintaining control and accountability. As a product led company, we believe in building world class platforms that fundamentally shape how modern engineering organizations operate.

We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. You'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.

About Your Day-to-Day:

• Serve as the primary technical point of contact and trusted advisor, deeply understanding customer needs, challenges, and business objectives.
• Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
• Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

Requirements

• 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
• Deep technical expertise with complex products or services, with a strong preference for experience in developer tools, CI/CD practices, cloud infrastructure, or software development processes
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
• Ability to work in a hybrid capacity from our London office.