Job Description

Technical Specialist and Customer Trainer

Fluid Systems | Melbourne, VIC | Full Time, Permanent

A genuine dual role: approximately half your time on customer sites, half delivering customer training.

• Two careers in one role: on-site technical services and hands-on customer training
• Train and certify as a Swagelok trainer in your first year, not years down the track
• Join a newly formed On-Site Services team and take ownership of training in Victoria
• Secure role with a global engineering brand, excellent team culture and modern facility

Your New Company

Swagelok Australia and New Zealand is a leader in providing high-quality fluid system solutions, serving oil and gas, clean energy, mining, chemical and refining, power, and life sciences customers across the region. As part of the global Swagelok network, we pride ourselves on maintaining the highest standards of quality, service and continuous improvement.

Our Engineering Services division is expanding its On-Site Services team, the group that takes Swagelok expertise out of the branch and onto customer sites. We are customer-focused, safety-led and committed to helping our customers build and maintain fluid systems that perform reliably for their full service life.

The Opportunity

We are seeking a technically capable, people-oriented professional to join our On-Site Services team in Melbourne. This is a newly created position and it is deliberately built as two halves of one role.

Around half your time will be spent as a Technical Specialist on customer sites: carrying out fluid system evaluations, hose and gas distribution surveys, leak detection, installation inspections and commissioning support, then turning what you find into clear, practical recommendations.

The other half will be spent as a Customer Trainer: delivering Swagelok training programs to customers across Victoria, and coordinating the training calendar, bookings and records that keep the program running. You will begin supporting our certified trainers from your first weeks, complete factory Train-the-Trainer certification, and progressively take on your own courses.

These two halves reinforce each other. What you see on customer sites makes your training real and credible. What you teach in the classroom makes you sharper in the field. If you enjoy solving technical problems and get genuine satisfaction from passing your knowledge on to others, this role is built for you.

The position reports jointly to our Technical Specialist Supervisor and Training Supervisor within On-Site Services, and works closely with our Field Engineers, Custom Solutions team and Victorian sales team. It is based around a standard 38-hour working week.

Your New Role: On-Site Technical Services

Approximately 50 percent of your time.

• Deliver on-site technical services at customer facilities: fluid system evaluation and advisory surveys, hose advisory services, compressed gas leak detection and gas distribution evaluations.
• Carry out detailed installation inspections, identify risks and non-conformances, validate installation quality and recommend improvements.
• Provide commissioning support and on-site troubleshooting and act as the customer's first technical point of contact for fault-finding and product performance questions.
• Prepare clear, professional survey reports and present findings on site.
• Coordinate customer asset management activities such as sample cylinder maintenance, vendor-managed inventory and component rebuilds.
• Interpret P&ID drawings, isometrics and specifications, and support desktop surveys and material take-offs alongside our technical support and sales teams.
• Work safely and compliantly at all times: site inductions, permits, JSAs, risk assessments and Swagelok Quality System (SQS) and ISO 9001 processes.

Your New Role: Customer Training

Approximately 50 percent of your time.

• Deliver Swagelok Essentials training programs to customers, on their sites and at our Melbourne facility, covering tube fitting installation, tube bending, inspection and specialty connections.
• Coordinate the Victorian training calendar: scheduling, customer bookings, venue and equipment setup.
• Manage training administration: attendee records, certificates, course materials, training kit and consumables.
• Work with our sales team to identify customer training needs and build training into account plans.
• Run lunch and learn sessions and technical presentations for customer engineering and maintenance teams.
• Gather and act on course feedback to keep our training current, practical and highly rated.
• Over time, help develop and mentor other trainers as the team grows.

Where This Role Can Take You

This is a career position, not a job. Swagelok invests heavily in structured, globally consistent development, and both halves of your role are developed in parallel from the start:

• From month one: Field induction alongside our Technical Specialists, plus training coordination and co-delivery with our certified trainers.
• Within your first year: Factory Train-the-Trainer certification, qualifying you to deliver Swagelok Essentials courses to customers in your own right.
• Years 1 to 2: Formal qualification through Swagelok's global Technical Specialist Program, including an in-person capstone overseas, while you broaden your training certifications into inspection, advanced tube bending and specialty fittings.
• Beyond: Senior specialist and trainer capability: developing customer training programs, mentoring newer team members, and specialising in a market such as hydrogen, oil and gas, or analytical instrumentation. Qualified Technical Specialists are also eligible to progress into Fluid System Installation Oversight.

What You Will Need To Succeed

Essential

• Significant hands-on technical experience in an industrial environment, for example instrumentation, mechanical fitting, maintenance, pipefitting, process or plant technician work, fabrication or field service, OR a completed technical trade qualification or engineering degree.
• Genuine confidence and capability in front of a group. You may have run toolbox talks, site inductions, apprentice mentoring, product demonstrations or formal training. This is half the role, not a nice to have.
• Ability to read and interpret P&ID drawings, fluid schematics and technical specifications.
• A field-oriented approach. You would rather be on a customer site or in front of a class than behind a desk.
• Ability to work independently, solve problems and make sound technical decisions with limited supervision.
• Organised and systematic, with the discipline to keep training schedules, records and certifications accurate.
• Sound computer literacy: Microsoft Word, Excel, PowerPoint and Visio, and confidence learning new digital tools.
• A current driver's licence and willingness to travel. Regular travel within Victoria, with occasional interstate, regional and international travel for training.
• A strong personal commitment to safety and to working within customer site requirements.
• Australian citizenship or permanent residency.

Desirable (but not essential)

• Existing training qualifications such as a Certificate IV in Training and Assessment (TAE).
• Experience with small-bore tubing systems, tube fittings, valves, regulators, hoses or sampling systems.
• Experience conducting site surveys, audits or inspections and writing formal reports.
• Exposure to hazardous area, refinery, mining, water or construction site environments.
• Current site tickets: Construction White Card, confined space, working at heights, gas test atmospheres.
• Experience with orbital welding, tube bending or fluid system assembly.

What We Offer

• Competitive salary package
• Factory Train-the-Trainer certification early in your first year, fully funded.
• Structured, world-class technical development through Swagelok University and our global Engineering Services programs, fully funded, including international training.
• A clear, documented development plan covering both halves of the role from day one.
• A collaborative, supportive and safety-first team culture with a genuine focus on continuous improvement.
• Variety. No two customer sites, problems or classrooms are the same.
• The security and stability of a global organisation, with the close-knit feel of a local team.

How To Apply

If you have strong hands-on technical ability, enjoy working directly with customers, and want a career where teaching others is half of what you do, we would like to hear from you.

Please submit your CV along with a short cover letter outlining how you meet the selection criteria, in particular your technical background and your experience or interest in training others.

No agencies please. Only applicants who meet the criteria for this role will be contacted.