Job Description

How you'll make an impact:

• Provide specialized technical support to customers regarding company products, applications, and solutions;
• Deliver on-site and remote technical service, ensuring timely and effective resolution of customer issues;
• Operate at a strategic site supporting critical digital infrastructure, working closely with customer personnel on a daily basis;
• Conduct technical surveys, system audits, and application assessments at customer facilities;
• Monitor the performance of installed solutions and recommend improvement and optimization initiatives;
• Partner with the Sales team in the preparation of technical proposals and the development of new business opportunities;
• Provide expert technical consulting, leveraging specialized knowledge and industry best practices;
• Ensure compliance with service standards, as well as customer quality and safety requirements;
• Build and maintain effective professional relationships with customers, stakeholders, and internal teams.

Qualifications:

• Degree in Chemistry;
• Excellent communication and interpersonal skills, with a strong customer-focused mindset;
• Minimum 2-3 years of experience in technical roles within industrial environments;
• Strong analytical and problem-solving skills in complex and technologically advanced settings;
• Ability to work independently and effectively manage day-to-day activities;
• Availability to work at the customer site.

Preferred Qualifications

• Experience in the water treatment industry;
• Background in field service, technical support, or after-sales support activities;
• Familiarity with highly critical industrial environments and operations requiring high levels of reliability and business continuity.