Job Description

Area(s) of responsibility

Role/Title

Technical Specialist – 4C

Primary Skills/expertise

Java 1.8, Spring Boot, Microservices, React JS, Experience on cloud, log aggregator tool(Splunk/ELK Stack)

Preferred skills/expertise

Oracle, MySQL, SQL server, HTML, JavaScript, bootstrap

Role & Responsibilities

• Hands on enterprise level J2EE based web application development and support

• Strong understanding of CTI (Computer Telephony Integration) concepts and architecture.
• Hands-on experience or familiarity with: IVR (Interactive Voice Response) systems and Avaya PBX / Avaya Experience Platform environment
• Exposure to CTI integrations such as: Cisco CTI Server,Noble Dialer systems and Verint / NICE recording solutions
• Understanding of IVR ecosystems including call routing, dialer systems, and voice workflows.

• Hands on experience in React JS, Spring / Spring Boot / Cloud technologies
• Experience on Pivotal Cloud Foundry (PCF) environment
• Experience in troubleshooting and debugging skills.
• Experience in support role with numerous B2B(business to business) functions such as production monitoring of data, error analysis, client correspondence(both electronic and phone) as well as deep dive investigation of issues stemming from failures.
• Experience in offshore production monitoring management model
• Provide guidance, assistance and mentoring support to junior team members
• Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
• Good presentation skills
• Excellent communication skills
• Experience in kanban and ticket based model.

Technical Skills:

• Minimum of 5-7 years of production monitoring experience within Java Web/Enterprise projects;
• Experience with Spring / Spring Boot / Cloud technologies
• Experience with Java EE, Maven;
• Strong experience in troubleshooting skills of JavaScript object model Through understanding of React.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Experience with Spring and other Java frameworks / open source libraries;
• Experience with Spring Security and SSO solutions;
• Experience with SOA and Web Services (REST/SOAP);
• Experience with database applications such as Oracle, MySql and ORM tools;
• Experience providing sizing and scalability recommendations and solving connectivity and deployment issues;
• Experience using kanban methodology and production support ticket based model.