Job Description

Job Summary

Job Title: Technical Specialist

Band: E3.1

Primary Skill: SAP Solution Manager, Change Request Management (ChaRM), IT Service Management

Key Responsibilities

• Strong hands-on experience in SAP Solution Manager (SolMan) implementation, configuration, administration, and support.
• Experience in Change Request Management (ChaRM), IT Service Management, Solution Documentation, and Application Lifecycle Management.
• Configure and support Technical Monitoring, System Monitoring, Job Monitoring, Interface Monitoring, and EarlyWatch Alert.
• Experience in SAP Solution Manager 7.2 configuration and operational activities.
• Good understanding of SAP landscape management, managed-system configuration, and integration of SAP systems with Solution Manager.
• Experience with transport/change management, including ChaRM workflows and change-control processes.
• Knowledge of Test Suite/Test Management, business process documentation, and solution documentation.
• Troubleshoot Solution Manager configuration, connectivity, monitoring, and integration issues.
• Coordinate with SAP Basis, functional, development, and infrastructure teams for incident resolution and landscape-related activities.
• Good understanding of SAP support processes, incident/problem management, root-cause analysis, and operational best practices.
• Strong communication skills with the ability to work independently and coordinate with multiple technical and business stakeholders.

Skill Requirements

• Strong hands-on experience in SAP Solution Manager (SolMan) implementation, configuration, administration, and support.
• Experience in Change Request Management (ChaRM), IT Service Management, Solution Documentation, and Application Lifecycle Management.
• Configure and support Technical Monitoring, System Monitoring, Job Monitoring, Interface Monitoring, and EarlyWatch Alert.
• Experience in SAP Solution Manager 7.2 configuration and operational activities.
• Good understanding of SAP landscape management, managed-system configuration, and integration of SAP systems with Solution Manager.
• Experience with transport/change management, including ChaRM workflows and change-control processes.
• Knowledge of Test Suite/Test Management, business process documentation, and solution documentation.
• Troubleshoot Solution Manager configuration, connectivity, monitoring, and integration issues.
• Coordinate with SAP Basis, functional, development, and infrastructure teams for incident resolution and landscape-related activities.
• Good understanding of SAP support processes, incident/problem management, root-cause analysis, and operational best practices.
• Strong communication skills with the ability to work independently and coordinate with multiple technical and business stakeholders.

Other Requirements