Sr Ops Engineer Profile for OMaaP
Job Description
Payment Knowledge Mandatory
The OMaaP Operations Team (Arcus) is responsible for ensuring the stability, availability, and reliability of the platform’s IT services and infrastructure. The team acts as a central coordination point for operational activities, including incident management, release coordination and change management, network operations and IT compliance, the following sub paragraphs outlines the teams’ key responsibilities:
Incident Management
Monitor operational systems and proactively identify service disruptions.
Coordinate the resolution of incidents and major incidents across multiple teams.
Lead incident coordination and stakeholder updates.
Escalate critical issues when necessary and drive restoration of services.
Coordinate post-mortem reviews and ensure follow-up actions are executed.
Maintain incident records, reports, and operational metrics.
Release Coordination and change Management
Plan and coordinate application and infrastructure releases.
Organise release activities across development, infrastructure, and business teams.
Ensure deployment readiness and change compliance.
Monitor release execution and manage communication during deployment windows.
Coordinate rollback activities when required.
Produce release status reports and provide updates to stakeholders.
Network Operations
Monitor network availability, performance, and capacity.
Coordinate troubleshooting activities for network-related incidents.
Work with internal and external providers to resolve connectivity issues.
Ensure network changes are implemented according to established procedures.
Support network maintenance activities and scheduled upgrades.
Monitor security-related network events and escalate where required.
IT Compliance
Ensure adherence to ING IT Risk, Security, and Compliance standards.
Support the execution and monitoring of IT controls and operational risk measures.
Manage audit, risk, and control remediation actions.
Maintain evidence and documentation required for internal and external audits.
Track operational risks, vulnerabilities, and compliance findings until closure.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
