Job Description

Job Summary

CTG Tracking ID-DELNAV61

HM Name-52292046 Frigerio

Excalibur ID-OHCLP520043

"Job Description

Role Overview

We are looking for a Senior Technical Lead (L2 Application & System Support Specialist) to join our 24x7 Operations team, responsible for ensuring the stability, performance, and availability of business-critical applications and systems. The role requires strong expertise in incident management, root cause analysis, and advanced troubleshooting, including databases (SQL) and directory services (LDAP).

Key Responsibilities

• Provide Level 2 support in a 24x7 operational environment
• Investigate and resolve complex incidents escalated from L1
• Analyze application, system, and database logs
• Execute SQL queries for troubleshooting and validation
• Manage LDAP-related issues (user access, authentication)
• Support production during incidents, releases, and maintenance
• Escalate to L3 teams when required
• Maintain documentation and runbooks
• Contribute to problem management and RCA

Soft Skills

• Strong analytical and troubleshooting mindset
• Ability to work under pressure in critical environments
• Clear communication with technical and non-technical stakeholders
• Ownership and accountability
• Availability for shift work (24x7)

Nice to Have

• ITIL knowledge or certification
• Scripting (Bash, PowerShell)
• Experience in critical environments
• IAM knowledge (Identity & Access Management)
• Good command of technical English"

Key Responsibilities

1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an SME
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and deliver risks are mitigated
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology
6. To review project deliverables.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

Skill Requirements

"Primary Skills

• L2 Application & System Support experience
• Strong knowledge of Linux and/or Windows OS
• Advanced SQL skills (queries, data validation, troubleshooting)
• Experience with LDAP (authentication, authorization, directory services)
• Incident management and root cause analysis
• Monitoring tools (e.g. Zabbix or similar)
• Ticketing tools (ServiceNow, Jira or similar)
• Basic networking knowledge (TCP/IP, DNS, firewalls, load balancers)"

Other Requirements

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