Job Description

Job Summary

Role: Senior Technical Lead

SHORTDESCRIPTION section. 1 of 6.

Section Title: Job Summary

Job Summary

Job Description: JD Edwards CNC Technology Manager

Experience: 12–15 years Pan India

We are seeking a highly accomplished JD Edwards CNC professional with extensive experience in AS/400 environments, new implementation and installation programs, enterprise upgrades, and production support operations. It will be expected to function in a Technology Manager capacity, ensuring platform reliability, and engaging effectively with senior management, infrastructure teams, and external service providers.

Key Responsibilities

Key Responsibilities

• Provide end-to-end leadership for JD Edwards EnterpriseOne CNC administration across development, test, production, and disaster recovery environments.
• Plan, govern, and execute new JD Edwards installations, including Deployment Server, Enterprise Server, Web Server, Server Manager, path codes, data sources, environments, package builds, and client configurations.
• Lead JD Edwards application and tools release upgrades, ESUs, ASUs, service packs, package deployments, and environment refresh activities in alignment with enterprise release governance.
• Oversee JD Edwards environments hosted on AS/400 / IBM iSeries platforms, coordinating closely with infrastructure, database, network, and security teams.
• Ensure robust production support for business-critical operations by maintaining high availability, performance, operational stability, and timely resolution of incidents.
• Provide expert-level troubleshooting for CNC, package build, security, job queue, print queue, OMW, Server Manager, web/application server, and performance-related issues.
• Own incident, problem, change, and release management processes for the JD Edwards technical landscape, ensuring adherence to defined governance and compliance standards.
• Establish and institutionalize best practices for environment management, object promotions, security administration, monitoring, backup, recovery, and audit compliance.
• Collaborate with functional, technical, infrastructure, database, and business teams to resolve complex cross-functional issues and deliver sustainable outcomes.
• Develop technical roadmaps, upgrade strategies, risk assessments, impact analyses, and executive-level status reports for leadership review.
• Lead strategic discussions with senior management, business leadership, vendors, and internal IT teams on platform strategy, risks, priorities, service improvements, and operational maturity.
• Mentor, guide, and develop CNC administrators and support team members to strengthen technical capability, accountability, and delivery excellence.

Leadership and Management Expectations

• Operate as the Technology Manager for JD Edwards CNC and platform operations, with accountability for technical delivery, service quality, operational resilience, and continuous improvement.
• Facilitate senior-level technical discussions with executive management, business stakeholders, program leadership, infrastructure teams, and vendors.
• Communicate complex technical matters in terms of business impact, risk exposure, mitigation options, and decision requirements for leadership audiences.
• Lead upgrade planning, cutover readiness, production stabilization, and executive communication during critical programs and major releases.
• Balance and manage priorities across incidents, enhancements, upgrades, audits, compliance activities, and operational support commitments.
• Establish reusable operating procedures, support models, escalation frameworks, and knowledge documentation to enable sustainable service delivery.

Skill Requirements

Skill Requirements

Required Technical Skills

• Extensive hands-on experience in JD Edwards EnterpriseOne CNC administration, preferably across versions 9.0, 9.1, and 9.2.
• Comprehensive knowledge of JD Edwards installation, configuration, environment creation, path code management, data source setup, package build, deployment, and technical troubleshooting.
• Demonstrated experience in JD Edwards application upgrades, tools release upgrades, ESU/ASU deployment, special instructions execution, testing coordination, and post-upgrade stabilization.
• Strong working knowledge of AS/400 / IBM iSeries environments, including JD Edwards deployment, administration, and production support on the platform.
• Proficiency with Server Manager, Deployment Server, Enterprise Server, HTML/JAS Server, AIS Server, BSSV Server, and web/application server administration.
• Sound understanding of OMW, object promotions, package management, security workbench, role-based access, row/column/action security, and segregation of duties controls.
• Experience coordinating with database and infrastructure teams across DB2, Oracle, SQL Server, Windows, Unix/Linux, WebLogic, WebSphere, or related technology platforms.
• Strong understanding of production monitoring, job queue management, print queue management, log analysis, performance tuning, backup, restore, and disaster recovery processes.
• Ability to support integrations, interfaces, batch jobs, scheduler activities, and third-party tools integrated with JD Edwards.
• Good understanding of ITIL processes, change governance, release management, audit controls, and compliance requirements.
• Must Have JDE CNC

Other Requirements

Other Requirements

Preferred Qualifications

• 12–15 years of overall experience in JD Edwards CNC administration, technical operations, upgrades, and production support.
• Experience leading at least one full-cycle JD Edwards new installation and multiple upgrade or tools release projects.
• Strong background in supporting mission-critical production environments with defined SLAs and business continuity expectations.
• Excellent communication, documentation, stakeholder management, and leadership skills.
• Ability to work independently, lead teams, manage escalations, and influence technology decisions at senior levels.