Job Description

TECHNICAL SPECIALIST – PERSONAL INJURY – DARWIN, NT (12 MONTH SECONDMENT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide technical support to the TIO MAC team and improve performance of the team, in achieving targets/KPIs.

About the role

• Provide accurate and effective claims management advice while applying best-practice technical claims strategies to support timely claim resolution.
• Respond promptly and accurately to claim referrals while maintaining high service and compliance standards.
• Support the development and implementation of innovative initiatives that create value for customers, claims staff, and the organization.
• Assist in implementing claims management strategies focused on achieving positive scheme outcomes including the use of alternative resolution approaches.
• Deliver exceptional customer service through timely responses to customer enquiries and accurate, efficient claims processing.

About you

• Experience in CTP or Personal injury claims within complex, matrixed customer service environments, with strong knowledge of relevant CTP legislation.
• Demonstrated technical proficiency in using systems, databases, reporting tools, and communication platforms to support claims operations effectively.
• Strong attention to detail with the ability to identify inconsistencies, maintain accuracy, and complete tasks thoroughly in a fast-paced environment.
• Excellent organisational, prioritisation, and communication skills, with the ability to manage competing demands and effectively engage internal and external stakeholders.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers