Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey We continue to experience ongoing growth and now have over 4,000 dedicated employees We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will use your previous experience as a Case Manager or Technical Specialist to coach team members while providing creative and strategic advice in accordance with workers compensation guidelines. This exciting role requires a motivated self-starter to provide technical support and advice to Case Managers

This will be a full time, Permanent position based in the Brisbane office, with flexibility to work from home up to 3 days a week.

YOUR RESPONSIBILITIES

• Review and maintain compliance with policies and procedures, including the application and implementation of amendments.

• Developing effective working relationships with the claims teams to identify areas for operational improvement across multiple client portfolios

• Establishing effective mechanisms for providing technical feedback ,updates and learnings (individual and team level), while identifying continuous improvement opportunities to find solutions which maximise the effectiveness of case management.

• Ensure claims teams achieve key performance targets as set out as part of the business unit performance framework while providing guidance and leading discussion on technical aspects of the claim with stakeholders.

• Provide regular advice and feedback to Case Managers and Team Leaders to improve overall quality of decisions relating to liability, work capacity, permanent impairment, weekly payment entitlements and communication through effective training, quality reviews and management of disputes.

ABOUT YOU

• Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) is advantageous but not mandatory

• 5 years Experience in Personal Injury, managing claims with an understating of the operational application of QLD workers compensation legislation

• Customer service experience, managing relationships and competing stakeholder priorities

• Experience with using strategic thinking to coach, mentor and support claims teams

• Effective oral and written communication skills along with excellent presentation skills and superior time management

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.