Job Description

To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer’s business needs.
The occupier of the role will operate as the shift technical issue manager and work alongside the Shift Team Leader and shift team and report into the Site Technical Manager.
The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time and at all times understanding what is critical to quality.

We offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks and Qualifications:

Specific Responsibilities

• To be the customer’s point of contact for all technical fault management
• Error management ownership and engagement
• Technical fault management controller providing the link and comm’s to the wider Dematic network, 3rd party support and customer
• Adhering to site agreed communication and fault management processes at all times
• Identifying process failures and escalating as required
• Targeting maintenance activities at top (10) issues as identified via the EIS / SCADA data analysis
• Root-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principles
• Rectification and prevention of issues
• Equipment availability optimisation
• Continuous improvement
• Support for the site maintenance function optimisation
• PLC backup, version control and change management in line with Dematic process
• On-site training for the site shift technicians; a controlled programme of instruction and refresher training using assessment tools thus enhancing the overall levels of technical expertise available to the company (in line with the Dematic Training Academy)
• Management of the site (shift) technical training matrix
• Support for the Site Team Leader in data analysis and presentation
• Support for the site ‘hardware map’; a database of fitted equipment which holds parameters, configuration, programs etc. and the fault analysis / swap-out process for each element
• Managing the technical tooling requirements for the shift including software, hardware, comm’s modules / leads and other interface equipment
• Ensuring the safety and quality of your own work and that provided by external contractors in the automation field meets the required standards
• Record-keeping, file updates, process management

Health & Safety

• To ensure compliance with Health & Safety legislation at all times e.g. to have due regard for HASAWA, COSHH and Electricity at Work Regulations and to recommend remedial actions as necessary
• To ensure compliance with company Health & Safety practices e.g. lock-off, tag-out (LOTO), work at height etc. at all times
• To ensure a safe working environment at all times
• Take measures to ensure the safety of themselves and that of others at all times
• To comply with the Health and Safety policy and plan
• Ensure full utilization of DMMS for all maintenance and works undertaken
• Promote and ensure near miss reporting
• Ensure that foreseeable tasks are identified in a register and relevant Risk Assessments and Method Statements are created
• To ensure that the required Health and Safety documentation including, but not limited to Method Statements and Risk Assessments are produced correctly

Contract Adherence

• Prioritise and plan AMHE repairs in line with customer business needs (Contract but also Technical)
• Prioritise system faults to minimise impact to the customer’s business
• To ensure site spare parts usage is recorded in DMMS

Technical Considerations

• Management of error process and root-cause analysis / error prevention
• Management of CAPA process
• Management of faults
• Management of technical processes including change and version control
• Management of technical equipment
• Management of site (shift) technical training matrix and training delivery
• Management of the hardware map
• Management of technical obsolescence
• Management of software change control
• Management of electrical documentation and change control
• Management of technical continuous improvement
• Management of equipment information system data analysis and drive to improve:

  Efficiency

  Availability

  MTBF

  Reliability

  Error-rate

• 3rd party communication, root-cause coordination and in-depth understanding of those systems
• All other technical aspects of the role as required

Technical Direction

• Provide the fault management technical point of contact and control for the customer, Dematic and 3rd parties
• Ensure full utilization of DMMS for all work orders carried-out and spares used
• Data-mining via WCS/WMS system / SCADA EIS / raw data to help drive issue resolution
• Maintenance activities to support the site system throughput model to ensure operational optimisation
• Work in conjunction with fellow site and shift technical specialists to create and deliver a dashboard / boiler-plate stat’s to deliver improvements / measurables
• Provide support and check / sign-off for technical activities and fault rectification
• Create fault management ‘How-To’s’ for the site team to follow; monitor, review and improve the how-to processes
• Strive to provide feedback to ensure maintenance programmes (DMMS) are progressively optimised
• Adherence to legislative requirements of maintenance under, but not restricted to PUWER and LOLER
• Support for the management and control of obsolescence on site
• Promote and support the Site Technical Specialist in the propagation, standardisation / harmonisation of maintenance practices within the NE Region
• Knowledge of relevant industry standards to the site e.g. EN258
• Maintain compliance to key CE Directives and standards ensuring all are channelled through the correct business department(s)
• Ensure compliance with Dematic standards
• Carry out AMHE equipment repairs and improvements in accordance with the relevant quality, company and legislative standards
• Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• To accurately record all work undertaken using the prescribed systems
• Maintain product flow at all times

Continuous Improvement

• Define, support and lead LEAN (Six Sigma) projects seeking efficiency in all site processes and activities, removing non value added steps and waste
• Establish “what” is Critical to Quality (CTQ’s) for customer success and to enable the Dematic approach of total customer focus. (All of these are encompassed above)
• Identify where variation in processes exist and reduce through auditing/coaching/mentoring
• Management of and involvement in continuous improvement activities
• Understand and focus on exceeding your customer’s expectations
• Identify faults, issues and opportunities; provide a root-cause and plan of action
• Be actively involved and promote a proactive culture documenting Corrective and Preventative Action (CAPA)
• Relentless continuous review of process
• Prioritise system faults and identify root cause of all issues
• Communicate root cause identification and CAPA success throughout the business via the Site Technical Specialist

Customer Satisfaction

• Maintain good communications with Dematic and Customer across all levels
• Build a trusted and dependant relationship with the customer
• Be the point of contact for shift technical issues
• To ensure quality of output
• Drive to ensure that all activities undertaken reflect the customer’s business critical needs

General Responsibilities

• Ensure the shift are (technically) able to deliver the customer’s needs
• Ensure the shift manages faults as far as is reasonably practicable to prevent issues from escalating away from the site
• Working to strict deadlines
• Working in a manner to ensure minimised impact upon the operation
• Working in alignment with the customer’s operational needs
• Ensure all auxiliary equipment swap-out processes are managed
• Ensure all shift technical tooling and software is present and up to date
• Ensure all shift technical system failures are rectified efficiently, effectively, downtime minimised and recurrence prevention put in place
• Work in line with all other shifts and Site Technical Specialist to ensure standardisation and commonality of approach / streamlining of activities
• Ensuring Risk Assessments & Method Statements (RAMS) are in place adhered to for all technical activities as required
• Ensure all tasks carried out adhere to relevant compliances with current legislation, Policies & Standard Operating Procedures (SOP's)
• Ensure that all works carried out are accurately recorded onto the DMMS
• To lead by example, manage by fact
• Support and defend company values, the principles and direction of the company
• To establish and maintain written and verbal communications across all business levels internal and external to the site
• To provide progress reports to the management team for site progression as and when required
• Document storage system is specific and visually determined
• Ensure the quality of output in line with relevant industry, company and legislative standards
• Ensure all company documentation is completed