Job Description

About Tixr

Tixr's on a mission to transform the ticket-buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

The Opportunity

We’re looking for a Technical Solutions Manager (TSM) with strong technical acumen to serve as the primary technical liaison for a portfolio of clients. You’ll build deep relationships, deliver tailored solutions, and ensure every client realises the full value of our platform. This role blends client relationship management, technical integration, and strategic advisory responsibilities — ideal for someone who thrives at the intersection of technology and customer success.

Work-Life

This role is hybrid with a minimum of 3 days in our London Bridge office. At this time, we are only able to hire those with the right to work in the UK and not requiring sponsorship now or in the future.

Required Qualifications/ Experience

• Bachelor’s degree in business, computer science, or technological equivalent (postgraduate or certifications an asset)
• 5+ years in technical/ product roles, with experience in leading client-driven products and high data environments.
• Familiar working in CRM’s, internal communication and project management tools (proficiency in HubSpot, Notion, Slack, and Google Workspace would be advantageous).
• Familiarity with third-party tools used by sports or event clients (RFID/Access control, workflow automation tools, AI)
• Excellent communication, negotiation, and conflict-resolution skills
• Strong analytical thinking, problem-solving, and presentation abilities
• Open to feedback, adaptable, and willing to learn
• Must have the right to work in the UK
• Must be able to work on a hybrid basis, being in office at our London Bridge offices at least 3 days per week

Preferred Qualifications/ Experience

• Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
• Experience in large-scale sports/ touring events.

Responsibilities

Technical Expertise

• Serve as a technical subject-matter expert, staying up to date on the company's new product features and integrations.
• Lead technical and integration calls with clients and partner vendors, providing expert-level guidance.
• Support clients with complex configurations, creative workarounds, and escalations requiring advanced troubleshooting.
• Collaborate closely with internal Product, Engineering, and Support teams to communicate client feedback and influence platform improvements.

Technical Client Onboarding and Projects

• Lead technically advanced onboarding and implementation for new clients, ensuring seamless setup and adoption.
• Provide proactive technical insights, recommendations, and troubleshooting support to ensure client satisfaction.
• Act as the primary technical liaison for assigned clients, understanding their goals and translating them into actionable solutions.
• Build and maintain strong relationships with key client stakeholders, fostering trust and long-term partnerships.
• Audit complex build work to ensure accuracy and consistency.

Collaboration with Internal Teams

• Partner with the Client Experience Managers to ensure proper set-up and onboarding for clients
• Work closely with the Product team to provide technical insights, contribute to feature design discussions, and ensure client use cases are represented in the product roadmap.
• Translate client feedback and platform data into actionable recommendations that improve efficiency, scalability, and client outcomes.
• Collaborate with Technical Content and Onboarding teams to improve documentation, training materials, and knowledge sharing.
• Identify opportunities to enhance internal Client Success processes and improve cross-departmental collaboration with the Business Operations team.

Operational Excellence

• Manage client projects, deliverables, timelines, and event builds.
• Keep detailed and organised records in Notion and HubSpot.
• Identify and implement process improvements for better service and efficiency.

Salary Range

• £45,000-£60,000 pa

The Perks

• Private Medical, Dental + Life Insurance
• Company Pension
• Open Vacation
• Flexible Working
• Birthdays Off
• Team Offsites / Events
• Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a founder-owned and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Higher Love UK, London Irish, Royal Windsor Horse Show, Wynn Nightlife, Zamna Festival, Riot Fest, Acura Grand Prix of Long Beach, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.