As a Technical Solutions Engineer with the Global Client Operations Center (GCOC), you will join a team dedicated to implementing technology solutions that help clients reach their objectives. Your role will be essential in enhancing client support and boosting the efficiency of our operational processes. Your team is responsible for integrating and optimizing Retail Media products on the most important online players in the region.
Day-to-Day activities:
Be an expert on the Criteo Retail Media product from a technical perspective
Support internal teams in technical integration of new clients via Jira tickets.
Test and troubleshoot the client’s implementation while providing feedback to the client via internal teams.
Review, optimize and analyze active campaigns and suggest enhancements in the existing integration to improve the configuration.
Identify bugs, report them, and work close to our escalation and R&D teams on their resolution.
Establish trustful relationships with other Operations and Commercial Teams
Participate with the wider global team to improve and develop new tools and processes.
This position is based in Gurugram.
Shift Timings: 12:30 pm IST to 09:30 pm IST.
Fluent in English, both spoken & written
Engineering or technical background with a computer science related degree
Experience in understanding & reviewing code in HTML, JavaScript, APIs and Chrome Developer Tools with experience of 2-4 years.
Problem-solving and a positive attitude in a fast-paced environment
Team oriented and open to provide and receive feedback.
High attention to detail and meticulous to execute tasks for key and complex clients
Capable of working independently as well as collaboratively within a team environment.
Passion for new media, internet trends, and continuous learning.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Criteo (NASDAQ: CRTO) is the global commerce intelligence platform that drives performance for brands, agencies, retailers, and publishers. Built on proprietary commerce data from more than $1 trillion in annual sales and two decades of AI innovation, Criteo helps companies across the ecosystem make smarter decisions and achieve better outcomes, while delivering more relevant experiences for shoppers.
With thousands of clients and deep partnerships across global retail and digital commerce, Criteo provides the technology and insights businesses need to compete and grow.
For more information, please visit criteo.com.
