Job Description

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field and 5 years of progressive post-baccalaureate experience in the job offered or in a Technical Solutions Engineer-related occupation.
• Alternatively, will accept a Master’s degree in Computer Science, Engineering, Mathematics or a related field, and 3 years of experience in the job offered or in a Technical Solutions Engineer-related occupation.
• Position requires 3 years of experience in the following:
  

  • System-level analysis of interrelated technical components;

  • Customer technical advocacy or issue management;

  • Reading, writing, and debugging code in Python, Java, C/C++, JavaScript, or .NET;

  • Troubleshooting networking fundamentals including TCP/IP or Load Balancing using packet capture and analysis; and

  • Linux or Unix system and network administration.

About the job

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $126,000 - $181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google

Position reports to the Google Austin, TX office & may allow for a hybrid schedule as per Google policy.

Responsibilities

• Resolve complex customer issues by troubleshooting production deployments, handling technical escalations, and owning platform outages.
• Investigate and determine the root cause of reported problems through advanced debugging, data analysis, and code reproduction.
• Advocate for customer needs with Product and Engineering teams, translating support insights into tangible product and documentation improvements.
• Serve as a subject matter expert for internal stakeholders in sales and engineering to help overcome technical deployment obstacles.
• Develop scripts, tools, and self-service solutions to accelerate issue diagnosis and empower customers to resolve problems independently. Collaborate with a global team to deliver continuous 24/7 support, participating in shift patterns that may include non-standard hours.