Job Description

The Technical Services team is a fast-growing team at 360Learning, offering customized technical solutions for our clients, particularly in the Enterprise segment. These solutions include connectors & integrations, automations, reporting, and other innovative developments.

We are now looking for a Technical Services Developer, who will join our well established team of 6 developers to deliver value to our customers, by developing new solutions and maintaining existing ones, bridging the gap between complex business requirements and technical excellence.

In this role, you’ll spend your time crafting high-quality integrations and customizations, while also stepping into the spotlight as a TS Hero on a rotating basis to support and enhance our live solutions. As a Technical Services Developer, you will report to the Dev Lead and the Head of Tech Services. Your mission is to transform specifications into robust software while maintaining a high standard of code quality through collaboration and rigorous testing.

Key Responsibilities as a Developer:

• Build & Innovate: Design, develop, and maintain scalable technical solutions across our ecosystem, including integrations and automations built on Workato, internal tools, reporting solutions, web applications, plugins, and enhancements to our BigCommerce integration.

• Ensure Quality: Perform tests (providing proof of results) and participate in peer code reviews to keep our codebase "hero-grade."

• Document: Write clear Setup Guides and Deployment Methodologies to empower our Implementation Specialists and clients.

• Collaborate: Participate in daily stand-ups and provide workload estimates to help our Tech Consultants manage client expectations.

It is an exciting opportunity for you to work on a wide variety of new technical solutions It will provide a rich experience to develop a wide & varied skill set, and get a full understanding of typical product challenges in the SaaS & LMS-industry.

Within 1 month, you will:

• Discover the 360Learning platform

• Have a global view on our code-base

• Obtain an understanding of customer needs & the custom technical solutions to build

• Get to know the team

• Develop a first internal project

Within 3 months, you will:

• Gain skills on our tool stack (Workato, snowflake, github, ….)

• Develop Technical Solutions for our customers

Within 6 months, you will:

• Take support shifts

• Contribute to the development of a wide variety of technical solutions

• Ensure scalability of all solutions through documentation, and enablement of teams

• Test solutions developed other team members

Within 12 months, you will:

• Proactively propose new solutions to develop

• Upskill on new technologies & tools

• Review the code of your peers

• Participate in enhancing our processes towards excellence

The Skill Set

• 3+ years of experience in software engineering, backend development, or integrations

• Experience with at least one backend language (Node.js, Ruby, or Python preferred)

• Strong understanding of APIs, webhooks, authentication methods, and asynchronous workflows

• Ability to design scalable, efficient, and maintainable technical solutions

• Experience working with SQL databases or DataWarehouses (Snowflake is a plus)

• Exposure to cloud platforms is appreciated

• Interest in full stack development, Git workflows and CI/CD practices

• You have excellent analytical skills, structured thinking and the ability to synthesise

• Strong troubleshooting and debugging mindset

• Comfortable working in fast-paced environments with evolving priorities

• Fluent English (US/UK), French speaking is a plus

• Knowledge of BigCommerce is a plus

• Enthusiasm for our culture explained https://bit.ly/Convexity360L

What We Offer

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
• Benefits/Perks Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
• Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
• Diversity, Equity, and Inclusion We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity360L 🚀👩🏻‍💻🏆

Who We Are360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!