Job Description

WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D. If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.

What will you actually be doing?

• Analyzing and researching customer use cases and processes in web applications.
• Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
• Implementing solutions that will scale to millions of users.
• Advancing the world one step closer to Artificial General Intelligence.
• Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
• Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
• Creating internal documentation and resources to share knowledge within the organization.
• Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

What you will bring to the table?

• A B.A from a leading university - a must!
• English speaker - a must! Ability to speak and write clearly and eloquently!
• Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
• Knowledge and understanding of UI/UX principles.
• Ability to learn new technologies and product-lines quickly.
• Multi-tasking and problem solving skills.
• Customer service orientation.
• Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
• Excellent communication skills.
• Ability to work independently with little direct supervision and as part of a team.
• Ability to determine the best course of action in cases of confusion or insufficient information.