Job Description
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.
We are a certified B Corp that formed in the US in 2016 and have been growing globally since then. We expanded to Australia in 2022, acquired Solar Service Guys in Australia in 2025, and have opened up a new talent hub in Costa Rica in 2026. Be part of the "First Wave" experience! You would be a founding member of our Costa Rica team, helping us build a brand-new hub from the ground up.
Pura Vida is more than a slogan; it’s the peace of mind we provide our solar customers and the culture we are building together in San José and around the globe. Come join us!
The Job
Omnidian’s Residential Operations Team is seeking a Solar Expert Supervisor. If you are passionate about people engagement and creating a positive work environment for all employees, we are excited to meet you. We are looking for someone who is inspired to lead a team delivering outstanding customer experiences in technical customer support. You are curious about solving technical issues for customers while coaching and supporting your team to their highest potential.
Our ideal candidate will be able to lead and inspire their team. You will drive high accountability across the team and are a role model in this regard. This role will be involved in day-to-day support work while also executing the strategic vision of the team. Solar Expert Supervisors will work closely with other leaders on the Solar Expert Team, as well as support and coach a group of 8 TO 12Solar Experts through check-ins and functional support.
We are looking for a candidate who can work with both our English and our Spanish-speaking customers.
What You'll Do
Who You Are
- Highly organized
- Ability to develop and empower a team
- Strong interpersonal and leadership skills
- Take ownership resolving issues to completion
- Proactive communication skillsKeen attention to detail and accuracy
Experience You’ll Need
- A strong ability to communicate with customers in English and Spanish via phone and email.
- 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance.
- Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
- 3-5 years of proven experience in providing technical support or customer service.
- You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
- 6+ months of formal or 12+ months of informal leadership experience
Experience That's a Plus
- CRM experience such as Salesforce Service Cloud
- Some Knowledge of Solar Systems
- Technical/Electrical certifications
- Ability to communicate to customers in Spanish and English via phone and email
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Logistics
- We plan to have this role start in the first few months or so of 2026 to supplement our growing US teams. If you would like to show your interest and get on our initial candidate list, come apply!
- We are unable to provide sponsorship for this role, now or in the future
- This role would be on site in an office in San José, exact location TBD.
Work-Life Culture
- Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
- Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come
Discover our Story!
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
