Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States.
Are you a technically minded problem-solver who enjoys troubleshooting networks, cameras, and security technology? We’re looking for a Technical Services & Support Technician to help monitor and support customer-facing systems deployed nationwide. In this role, you’ll monitor system health across multiple platforms, identify issues, determine their priority and impact, and work to resolve or escalate problems quickly. You’ll support everything from networking and firewalls to cameras, video management systems, analytics platforms, and remote monitoring technology.
This is an in-office position based out of our Atlanta, GA office.
Here at EyeQ people matter.
Any new team members we bring on have to live and breathe our core values, just like we do.
We believe in the value of transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don’t fit.
We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.
We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of. We celebrate failing fast, being transparent, and working with people we trust to run up those hills with us.
We take our customer needs but not ourselves seriously. Our work is a part of our life we want to enjoy unapologetically. We are proud of the mission we are entrusted with and the team we get to serve with every day.
What You'll Be Doing
Preferred:
EyeQ Monitoring is a leading provider of advanced, AI-powered surveillance and security solutions. Specializing in proactive video monitoring, EyeQ is dedicated to transforming the landscape of security services across multiple industries including automotive dealerships, commercial real estate, retail, multi-family residential, industrial/manufacturing, and cannabis sectors.
Founded with the mission to redefine traditional security methods, EyeQ employs state-of-the-art technology, including AI and analytics, to offer a comprehensive range of services. These include Intrusion Response, Virtual Patrols, Virtual Security Checks, Virtual Security Escort, Virtual Concierge, and Visitor Management, among others.
At the heart of EyeQ's operations is their highly sophisticated Security Operations Center (SOC), staffed by experts with backgrounds in military and law enforcement. This team ensures around-the-clock monitoring and quick response to potential threats, significantly improving safety and reducing risks.
EyeQ's innovative approach has been proven to reduce the need for traditional on-site security guards, thereby offering cost-effective and scalable solutions for their clients. With a focus on both preventative measures and rapid response, EyeQ is committed to delivering peace of mind and enhanced security to businesses and communities alike.
Join us in our journey as we continue to innovate and lead in the surveillance and security industry, ensuring every client's needs are met with the highest standards of excellence and professionalism.
