Job Description

Provides proper technical direction and assistance to powder Customers in South Germany, in relaiton to the the use of the product lines and facilitates account management with sales. Responsibilities include responding to complex questions and concerns, serving as an expert in a single technology, or working with multiple application technologies, and assisting customers with improving operational quality and efficiency. The Technical Service Representative receives general supervision, works with advanced or complex technologies, and uses general quality and analytical tools.

• Responds to questions and concerns from Customers regarding product lines and general operations; Can manage complex situations that require basic project management to be properly solved.
• Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites and Sherwin personnel.
• Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; quick response in case of customer questions or issues with use of Sherwin’s products.
• Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales;
• Supports account management activities by facilitating new or recurring orders, developing relationships with customer management, and resolving problems in conjunction with sales personnel.
• Creates visit reports and when necessary enters complaints into the Sherwin Discovery system. Ensures correct priority is given inside the Sherwin organization to facilitate quick response and resolution of issues.
• Performs other duties as assigned.

1. Formal Education:

Required High school graduate or equivalent education and experience.

Preferred Bachelor’s degree in Chemistry, Operations Management, or related field.

2. Knowledge & Experience:

Required at least 5 years of previous experience as a Technical Service Representative.

Preferred Experience in a multinational/multicultural Company.

3. Technical/skill Requirements:

   Required

• Utilizing industry and product applications concepts and procedures.

• Understanding of advanced technical principles and practices (lab, research, etc.).

• Applying expert principles / practices within an area or general principles / practices in multiple service areas.

• Providing technical guidance and advice to improve quality and efficiency.

• Working with line and management personnel.

• Communicating technical and operational concepts to facilitate sales.

• Providing technical customer service.

• Performing account management and sales activities.

• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

• Effective communication at all levels with Customers and internally.

• Good knowledge of English.

• Writing, typing and use of office equipment.

Preferred Tech. Service / Customer Service previous experience.

4. Travel Requirements: 50-60% or when required.

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At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.