Latitude Inc

Technical Services Rep

Latitude Inc  •  Homestead, FL (Onsite)  •  1 month ago
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Job Description

The Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The individual will support customers throughout the lifecycle of a test program—helping interpret requirements, translating technical standards, and ensuring a high-quality customer experience from initial inquiry through completion.The position requires strong scientific aptitude, attention to detail, and the ability to communicate complex technical information to audiences with varying levels of technical understanding.

Key Responsibilities

  • Educate customers on available testing services and recommend appropriate courses of action based on technical and scientific requirements
  • Provide technical guidance on test program setup and execution
  • Support customers before, during, and after testing to ensure accurate and effective outcomes
  • Review, interpret, and summarize testing standards, specifications, and engineering drawings
  • Maintain detailed and accurate documentation of all customer communications and project activities
  • Collaborate internally to review project scope, feasibility, and timelines
  • Develop cost estimates and proposals for testing services across multiple laboratory locations
  • Follow up on open opportunities, including requested but unsubmitted test programs
  • Conduct on-site customer tours and explain laboratory capabilities and testing methodologies
  • Represent the organization at trade shows, conferences, and industry events
  • Perform additional duties as needed to support business and customer objectives

Required Education, Experience & Skills

  • Associate’s degree or higher in a science or technology-related discipline
  • Minimum of 3 years of customer-facing experience, including substantial written communication
  • Ability to explain technical and scientific concepts clearly to both technical and non-technical audiences
  • Proficiency with standard business software, including Microsoft Word and Excel
  • Strong written and verbal communication skills in English, with a high attention to detail
  • Working knowledge of algebra and geometry
  • Understanding of professional business communication and etiquette

Preferred Qualifications

  • Five or more years of customer service or technical support experience
  • Bachelor’s degree or higher in a hard science (e.g., Chemistry, Biology, Physics, Materials Science, Engineering Technology)
  • Experience working in a laboratory, testing, or manufacturing environment
  • Familiarity with national and international testing standards (e.g., ASTM, ISO, DIN)
Latitude Inc

About Latitude Inc

Company Summary

Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.

Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.

With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.

Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.

• Individualized recruiting and reference checking

• Skills evaluation and preliminary interviewing for each employee

• In person screening prior to client interview

• Background checks and drug tests at client request

• Software and technical testing

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Hanover, MD
Year Founded
Unknown
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