The Technical Services Manager manages a small team of individuals who are primarily responsible for entering part numbers and product specifications into our quality system for gases and chemicals. The team provides close support to Sales, Customer Service, and Product Management to ensure all custom requirements are captured accurately in our systems. The team also supports Operations when they are entering manufacturing data being qualified and assists in the generation and distribution of product certifications going to customers. The team is heavily involved in the direct transfer of quality data into systems belonging to multiple customers. These are typically customers in the electronics industry that have very challenging requirements with zero tolerance for failure and the list is growing rapidly. The team works closely with IT to develop improvements to the systems to accommodate new requirements from customers or to assist internal users in meeting the requirements. The Director is tasked with leading a project to transition from Matheson legacy systems to a new work environment. The Director ensures the team members are cross-trained and that Technical Services are always available to support their customers.
Salary Range: $100,000 to $110,00
Essential Function
· Personnel Management – normal managerial tasks involving employees
· Leadership – Provide team goals and direction
· Project Management – lead and/or support projects involving system improvements
· Insure company goals are met for safety, quality, etc.
Performs other duties as assigned
Complies with all policies and standards
Education Level
Education Details
Req/
Pref
Associate's Degree
Bachelor's Degree
Science related major
Required
Experience Details
Required/
Preferred
1-3 years
Reliability Engineering related work
Project Management related work
3-5 years
4-6 years
7-9 years
Experience in the compressed gas industry
Preferred
Intimate knowledge of Matheson Electronic and Specialty Gas computer systems is highly preferred
Detailed knowledge of electronic and specialty gas products is highly preferred
General knowledge of electronic customers and their system related needs is highly preferred
Ability to learn and adapt to new systems and processes is required
Ability to train and support Technical Service team members is required
Ability to troubleshoot and find solutions to problems from both internal and external sources is required.
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/
Preferred
Physical Demands Category: Office
Office in Montgomeryville, PA.
Occasional work from home as needed.
Mostly computer work
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Stationary Position
X
Move/Traverse
x
Stationary Position/Seated
x
Transport/Lifting
x
Transport/Carrying
x
Exerting Force/Pushing
x
Exerting Force/Pulling
x
Ascend/Descend
x
Balancing
x
Position Self/Stooping
x
Position Self/Kneeling
x
Position Self/Crouching
x
Position Self/Crawling
x
Reaching
x
Handling
x
Grasping
x
Feeling
x
Communicate/Talking
x
Communicate/Hearing
x
Repetitive Motions
x
Coordination
x
While performing the duties of this job, the associate is required to work within the selected working environments
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Extreme cold
x
Extreme heat
x
Humidity
x
Wet
x
Noise
x
Hazards
x
Temperature Change
x
Atmospheric Conditions
x
Vibration
x
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Stressful
x
Estimated Amount
Brief Description
minimal
This position does not require regular travel
The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
Nippon Sanso Matheson produces and supplies industrial gases, specialty gases, and gas handling equipment in the United States and internationally. We offer semiconductor, medical, welding, atmospheric and bulk, and cylinder gases for customers using gas in their labs, plants, and processes. We also design and manufacture gas purification systems, generators, delivery systems, filters, purifiers, detection equipment, control valves, management accessories, gas cylinder enclosures, source manifolds, panels, and helium recovery solutions. In addition, Nippon Sanso Matheson provides support, engineering, and systems management services to analytical laboratories and semiconductor manufacturers worldwide.
