Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Technical Service Manager is responsible for the management and oversight of the Field Support Technicians, responding to technical inquiries from customers and sales team.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Transact all business in accordance to Patterson Companies, Inc.’s business code of ethics and conduct
Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
Develop and build effective relationships with customers especially with technical counterparts
Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
Support new product development and commercialization
Build and leverage technical service team expertise to demonstrate value to the customer
Uses performance feedback and career development to optimize individual and team performance
Train and assess performance for team, while providing necessary guidance
Encourage the growth of all direct and indirect reports through skill development and goal setting
Hold direct reports accountable for meeting performance standards and departmental performance goals
Mentor employees, measure performance, and complete regular performance reviews
Resolve employee issues in an effective and consistent manner
Additional functions
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
Other duties as assigned
Job Qualifications
Required Qualifications
Engineering degree in mechanical/electrical with controls/automation focus or relevant experience
Strong focus on customer relationship building
Ability to coordinate interdepartmental functions, synthesize and meet common objectives
Leadership experience and capability within project execution and service delivery
Competent, customer-oriented professional who can multi-task
Ability to anticipate customer and team needs and provide proactive support
Preferred Qualifications
2 years successful field services supervision, leadership or related experience
5 years of technical service experience in the industry
Working Conditions
Physical Demands
Must be able to move equipment weighing up to 50 pounds.
Sit, squat, stoop to access, install equipment
Ascend/descend ladder to install equipment
This position requires:
Occasional or frequent moderate physical activity
Environmental Factors
General Office & Warehouse environments
Feed Lots – exposure to inclement weather & loud noises
Frequent exposure to various animal feed additive materials
Travel and On-call
Position requires 40-50% travel.
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$77,200.00 - $100,333.33
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Disability Accommodation
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
