CME

Technical Services Engineer (L1 )

CME  •  Paris, FR (Onsite)  •  3 hours ago
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Job Description


The Technical Services Engineer is responsible for delivering first- and second-level technical support for healthcare IT systems, ensuring timely resolution of user issues and maintaining high levels of customer satisfaction. The role works closely with cross-functional teams to troubleshoot, escalate, and resolve technical challenges while supporting system operations, compliance requirements, and continuous process improvement.

The Key Responsibilities are:

  • Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues.

  • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.

  • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate team.

  • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.

  • Maintain detailed records of incidents, solutions, and workflows in the ticketing system.

  • Assist with system updates, installations, and user onboarding for software and hardware.

  • Contribute to continuous improvement of support processes and knowledge base.

  • Ensure compliance with regulatory standards and internal IT policies.

  • Support key customers, maintain positive relationships, and provide ongoing updates and guidance.


Requirements


  • Bachelor’s degree in IT, Healthcare Informatics, or a related field, or equivalent experience.

  • 1+ years of experience in an IT support role.

  • Proven IT support experience, preferably in healthcare environments.

  • Fluency in French and English.

  • Excellent English communication skills.

  • Strong IT, networking, and general computer skills.

  • Solid understanding and hands-on experience with PC/server hardware and Linux/Windows command lines.

  • Experience troubleshooting complex applications and software products.

  • Proficiency in Windows (Windows 7+, Server) and Linux system administration.

  • Familiarity with healthcare IT systems such as EMR and clinical software.

  • Knowledge of ticketing systems, ITIL-based support processes, and archival/storage media.

  • Excellent troubleshooting, diagnostic, and analytical skills.

  • Excellent written and verbal communication skills.

  • Ability to work under pressure, multitask, and participate in on-call rotations.
    • CME

    About CME

    CME is a technology partner with 40+ years of impact, creating and modernizing systems, scaling AI, and enabling transformation that lasts. Our solutions power Fortune 500 brands and serve 80M+ daily users worldwide, with 90%+ client retention built on trust and delivery excellence. By uniting strategy, engineering, and adoption under one roof, we give enterprises the resilience and agility to reimagine business and lead the future.

    Industry
    IT & Software
    Company Size
    501-1,000 employees
    Headquarters
    Beirut, LB
    Year Founded
    1981
    Website
    gotocme.com
    Social Media