Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools, utilizing computers/software and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Working closely with other technicians and customer service representatives.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
• Provide high quality technical report after completing the job.
• Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.
• Must participate in an on-call rotation and work overtime as required.
• Minimum 2 years of relevant working experience required
• Basic knowledge of and/or hands-on experience with engine products (minimum 2 years)
• Ability to disassemble and assemble engines
• Experience working in diesel engine service companies is preferred
• Bachelor’s degree in Automotive Engineering/ Dynamic Mechanics from Ho Chi Minh City University of Technology or HCMC University of Technology & Education
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About DKSH
DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024.
Why it's great to work with us
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://bit.ly/dksh-careers
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