In this role, you will be responsible for end-to-end YouTube vendor operations. You work on YouTube Tech Verticals (Tools and Infrastructure, Data and Insights, Partner Engineering) to enable support for users and creators across channels. You will have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the stakeholders/product team and fuels innovation. In this highly cross-functional role, you will represent our users and problem-solve with the internal teams. You will process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
You will manage critical workflows operated by vendors within the region. You will have end-to-end accountability of vendor performance for which includes, but not limited to overseeing staffing, service level agreement (SLA) adherence, quality performance and other operations metrics. You will be establishing the operation at one or more sites and partner with stakeholders, cross-functional teams and suppliers to make it a success. This role includes overall management responsibility for provisioning and enabling vendors to operate as outlined in the Statement of Work (SOW). You will also manage sections of the long-term global operational strategy and support model, including extended workforce decisions, agreements, vendor selection and continuous improvements of business processes.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Check out our career opportunities at goo.gle/3DLEokh
