Job Description

Job Location: Greg St - Sparks, NV 89431
Position Type: Full Time
Salary Range: $60,000.00 - $80,000.00 Salary/year
Job Shift: DayJob

Summary:
The Technical Service Manager is responsible for the establishment, development, and continuing operations of the Technical Service Department. The Technical Service manager oversees the development and implementation of the food safety system, regulatory programs and standard operating procedures for all departments as well as providing oversight of Technical Service department activities. The Technical Service Manager is responsible for overseeing the training program, conducting independent internal audits, participating in the audit and approval of suppliers, interpreting technical documentation and staying informed of upcoming technical and regulatory issues that may affect Elite Spice and its customers.
The Technical Service Manager is an authorized representative of Elite Spice and may travel on their behalf to audit suppliers, participate in technical forums, present information to customers, suppliers, and stakeholders, and visit other Elite Spice facilities.

Essential Duties:
- Primary SQF Practitioner for all Nevada locations.
- Primary Preventive Controls Qualified Individual for all Nevada locations
- Responsible for overseeing the food safety program.
- Responsible for overseeing and participating in all customer, local, state, and federal regulatory audits.
- Building, leading, and directing Technical Service Representatives towards the completion of department goals.
- Research, interpret, and implement technical information from regulatory authorities, and customers.
- Act as a liaison between all departments in meeting established program requirements.
- Schedule, attend and contribute to program meetings.
- Provide effective communication regarding issues, objectives, initiatives, and performance programs to other department managers.
- Ensure changes to standard operating procedures and programs are performed within established timeframes.
- Receive and complete customer requests regarding technical aspects of products and procedures.
- Recommend and implement technical documentation processes and program changes.
- Request, perform, and approve document changes for all departmental standard operating procedures.
- Administer the training program, ensuring that training records are maintained and that department managers are informed of training deficiencies.
- Qualified trainer for all food-safety, regulatory, department, and developing-topic training.
- Display a professional attitude.
- Comply with all food safety, and general safety laws and regulations.
- Team member of HACCP, GMP, Crisis Management, and Food Defense
Tools, equipment, materials
- Computer
- Scanner/printer
- Multi-line phone
Physical demands:
- Constant repetitive movement of hands
- Sitting constantly
- Standing occasionally
- Walking occasionally
- Lift/carry up to 25 lbs.
- Twisting occasionally
- Bending/Kneeling occasionally
Environment
- Occasional exposure to dust, spices, heat, cold, and loud sounds

Qualifications
- High school diploma required. B.A. /B.S. degree preferred with emphasis in the areas of business, science, or food.
- SQF Practitioner/FSMA PCQI, ServSafe, OSHA30 certifications preferred before hire, required after hire.
- Ability to be organized and follow up on tasks
- Ability to receive and provide instructions in a positive manner
- Possess Interpersonal skills, leadership skills, problem-solving skills, and time management skills
- Excellent communication skills
- Ability to work in a team setting and independently
- Proficient with Microsoft word, excel, outlook, PowerPoint, adobe reader/acrobat