The Business Technical Services Analyst I will play a vital role in supporting our clients’ business processes and ensuring the technical success of their operations.
The role involves client requirement analysis, API testing, and cross-functional collaboration to deliver seamless service and resolve issues promptly while meeting both technical and business needs.

Main Resposibilities:

Client Relationship Management:

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  Build and maintain long-term relationships with assigned clients.
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  Act as the primary point of contact for clients.

Technical and Business Support:

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  Understand client business processes and translate their requirements into technical specifications.
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  Document client requirements and coordinate sign-offs for clarity and accuracy.

Governance and SLA Compliance:

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  Monitor and ensure adherence to service-level agreements (SLAs).
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  Identify and address revenue opportunities during client engagements.

Cross-Functional Collaboration:

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  Work with service desks, compliance, and project teams to support smooth release management.
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  Prevent disruptions in client operations by coordinating with relevant stakeholders.

Technical Support:

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  Provide 24/7 first-line service desk support when required.
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  Offer end-to-end technical assistance for assigned accounts.

Requirements

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  Education: Bachelor’s Degree in IT or a related field (Master’s preferred).
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  Experience: Minimum 1–2 years of relevant experience (3–4 years preferred).
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  Technical Skills: Familiarity with financial services software and API tools like Postman.
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  Knowledge of Oracle PL/SQL, C/C++, or VB.NET is advantageous.
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  ITIL or PMP certification is a plus.

Benefits

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  Solid, competitive salary.
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  Work in multilingual, multinational and multicultural environment on international projects
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  Medical care