Job Description

WHO WE ARE •

With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. •

We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.

The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:

Our Employees •‍♂️•‍♀️
Offer an employee journey where people grow personally and professionally

Our Community••
Make this world a better place

Our Clients•‍•
Help customers’ employees go home safely

Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!•

INTERESTING LINKS •

SPI Health and Safety / Our History
Choose to make a difference!
SPI Health and Safety / Careers
SPI Health and Safety / Press releases

OUR OFFER •

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. •

• Group RRSP (matched by the employer);
• Flexible group insurance plan;
• Summer hours throughtout the year;
• Dare to Dream program which consists of making an employee's dream come true;
• Access to a gym on the worksite;
• Reimbursement for physical activity;
• Employee discount on all our products;
• Scholarship for employee’s and their kids;
• Access to a telehealth program (100% provided by the company);
• Program offering support to employees in need (SPI Connection Committee);
• Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
• Volunteer program (time paid for a cause that matters to you);
• Referral program with a $1000 bonus;
• Continuous training and career opportunities;
• A stimulating work environment filled with exciting challenges;
• And the possibility of working in an environment where YOU matter!

YOUR CHALLENGES
The Technical Service Advisor acts as the primary point of contact between technicians and coordinators. He is responsible for handling incoming customers, performing the initial intake and assessment of requests, and ensuring efficient file management while delivering prompt, accurate, and high-quality service.
He contributes to the effective planning of service interventions, coordination of shop operations, and overall customer satisfaction, while ensuring data accuracy, meeting deadlines, and supporting process optimization.
YOUR RESPONSIBILITIES
• Act as the communication link between technicians and shop coordinators;
• Serve as the main contact for customers using the workshop for service and rental needs;
• Receive, analyze, and qualify service requests (inspection, certification, repair, rental, etc.);
• Create work orders and update customer orders in the ERP system;
• Receive and process parts orders and supplier purchase orders;
• Store received parts (shelving and bin allocation) and ensure inventory accuracy;
• Prepare and ship packages to the distribution center;
• Follow up with customers (email and phone) regarding pickup from the workshop;
• Collaborate closely with technical and sales teams to ensure efficient and customer-aligned service;
• Contribute to continuous improvement of service-related processes;
• Provide support and backup to coordinators as needed (call handling, quote preparation, follow-ups, etc.).
SPECIFIC MEASURES OF SUCCESS
• External and internal customer satisfaction levels;
• Effective management of equipment (repairs and rentals).
WHAT WE ARE LOOKING FOR
• College diploma (DEC) in administration, logistics, customer service, or a related field;
• Minimum of 3 to 5 years of experience in a similar role (technical service, coordination, after-sales service, workshop, or industrial environment);
• Strong customer communication skills (phone and email);
• Excellent organizational skills and ability to manage multiple tasks simultaneously;
• Strong attention to detail and administrative rigor;
• Analytical mindset with the ability to prioritize requests;
• Customer service and problem-solving orientation;
• Team player with strong cross-functional collaboration skills;
• Ability to work under pressure and manage priorities;
• Autonomy and proactivity in follow-ups;
• Technical knowledge (an asset) or ability to learn quickly;
• Bilingual (spoken and written).

Every day, our values ✨guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!

You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you! •

SPI Health and Safety is an equal opportunity employer⚖️and is committed to treating all people in a way that allows them to maintain their dignity and independence.

To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.

We encourage you to apply even if your experience does not perfectly match this job posting, as you may be the right candidate for this role or others.

A background check is mandatory for all external candidates.•