Product Support
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Are you passionate about Caterpillar products, diagnostics, and helping others develop their technical expertise?
We are seeking a Technical Service Trainer to join our Melbourne-based team and play a critical role in developing the capabilities of Caterpillar dealer technicians, customer technicians, and Caterpillar employees across Australia, New Zealand, and selected international markets.
As part of a global network of training professionals and technical experts, you will deliver world-class learning experiences that improve technician performance, accelerate problem-solving capability, and support customer success across Caterpillar's diverse product portfolio.
This is an exceptional opportunity for an experienced technician, technical communicator, or training professional who wants to combine their passion for Caterpillar equipment with a rewarding career in learning and development.
As a Technical Service Trainer, you will develop and deliver technical training programs that enable technicians and service professionals to diagnose, maintain, repair, and optimise Caterpillar products and systems.
You will facilitate engaging classroom, workshop, and hands-on learning experiences while partnering with dealers, customers, product groups, and subject matter experts to ensure training remains current, practical, and aligned with industry needs.
Training delivery will primarily support Australia and New Zealand, with opportunities for international travel and collaboration across Caterpillar's global learning network.
Deliver high-quality technical training programs for:
This role offers a structured and extensive development pathway designed to build your expertise as a world-class Caterpillar trainer.
You will receive:
As your capability grows, you will have opportunities to expand your expertise across a broad range of Caterpillar industries and product groups, including:
You are a technically capable professional who enjoys sharing knowledge and helping others succeed.
You bring a combination of technical credibility, communication skills, and a genuine passion for developing people.
When you join our team, you become part of a global organisation dedicated to developing the world's best technical talent.
We offer:
If you're an experienced Caterpillar technical professional looking to take the next step in your career and influence the development of technicians across Australia, New Zealand, and beyond, we'd love to hear from you.
Location: Melbourne, Victoria
Travel: Regular Australia & New Zealand travel, with some international travel required
Position: Full-Time - 5 days in office requirement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
