At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
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Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
Professional
All Job Posting Locations:
Guarulhos, São Paulo, Brazil, São Paulo, Brazil
Job title:Technical ServiceSpecialist (LATAM)
Reporting to:LATAM Service& RepairSrManager
Functional group:Service & Repair
Overall purpose of job:
This role serves as a regional technical expert responsible for supporting the installation, maintenance, connectivity, integration, and technical performance of medical devices and associated software solutions across LATAM.
The position combines advanced field and depot service activities with specialized expertise in hospital network integration, cybersecurity requirements, and connected medical technologies. The role works closely with customers, field service teams, engineering, clinical teams, and global technical stakeholders to ensure equipment reliability, compliance, and successful deployment of connected solutions.
Essential duties and responsibilities:
Connectivity& TechnicalIntegration
Serve as the regional technical subject matter expert for connected medical devices.
Support implementation, validation, and troubleshooting of device connectivity solutions within hospital environments.
Act as the primary technical interface for connectivity, networking, cybersecurity, and software-related inquiries.
Support customer IT teams during deployment and integration activities.
Troubleshoot connectivity issues involving local networks.
Coordinate technical escalations with global engineering, cybersecurity, and product support teams.
Technical Service Activities – Depot & Field
Perform installation, preventive maintenance, corrective maintenance and modification of medical devices.
Execute Service Center (Depot) activities, including diagnostics, repairs, testing, software updates, refurbishment, and documentation of service activities.
Execute Field Service activities at customer sites, including installation, maintenanceandrepair.
Plan and coordinate service visits, ensuring availability of required parts, tools, documentation, and technical resources.
Support complaint investigations and technical escalations according to established quality and regulatory processes.
Maintain accurate service documentation and records in applicable systems.
Manage assigned company assets, including tools, test equipment, spare parts inventory, computers, and service vehicles.
Compliance & CoreResponsibilities
Knowledge, practice, and compliance with the Johnson & Johnson Credo.
Knowledge and compliance with Quality, Safety, Occupational Health, and Environmental policies.
Ensure compliance with all local regulations, company policies, procedures, and quality requirements.
Maintain complete and accurate technical, service, and regulatory records.
Complete all assigned training within established timelines.
Special requirements:
Up to30% travel availability (domestic and international)
Job location:
São Paulo/SP
Job Requirements
Essential knowledge and skills:
Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics Engineeringor a related technical field.
Minimum of five (5) years of experience in medical device service, technical support, connectivity solutionsor a related technical function.
Strong understanding of networking fundamentals.
Experience supporting connected medical devices.
Experience working directly with customers, hospital IT departments, Clinical Engineering teams, and cross-functional technical stakeholders.
Advanced English proficiency.
Spanish is desirable.
Valid driver's licenseisrequired.
Core competencies required for this role:
Business understanding
Problem solving
Sense of Urgency
Teamwork
Results and Performance Driven
Customer Focus
Communication
Required Skills:
Preferred Skills:
Accelerating, Applications Support, Business Behavior, Coaching, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Support, Customer Support Operations, Customer Support Trends, Data Analysis, Issue Escalation, Problem Solving, Product Knowledge, Service Request Management, Teamwork, Technical Troubleshooting
At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever.
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