Job Description

Your Career. Your Impact. Your Future.

At Gentherm, we believe the next big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Be part of our team where a human-centric mindset drives everything we do—from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world.

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives.

Technical Service Specialist

Impact and Opportunity

Gentherm Service Technicians perform maintenance, repairs, and troubleshooting on equipment. They also provide training, guidance, and support to our customers, ensuring that the hospitals we serve can swiftly return their broken units to full operation.

Essential Functions and Responsibilities

· Clean-up units after service/repair

· Prepare cartons for shipping Receive, decontaminate, and evaluate units

· Place orders for customer parts

· Service and repair small equipment (supervised repair of equipment)

· Build spare parts

· Conduct material evaluation

· Document all service work, evaluations, etc.

· Troubleshoot CE machines in the production stage

· Refrigeration Certification

Minimum Qualifications

· High School Diploma or equivalent

· Strong written and verbal communications

· Have working knowledge of refrigeration, and related theory

· Have working knowledge of electrical circuits, AC & DC

· Have experience with Digital Multi Meter (DMM)

· Have the ability to read electrical schematics and refrigeration diagrams

· Good communication skills

· Must have the ability to assist customers over the phone with technical inquiries

· Must have the ability to work with customers in high stress situations

· Must have basic proficiency in MS Word and Excel

· Must have to ability to follow SOPs, DWIs, and any other component of Gentherm’s Quality System

Preferred Qualifications

· Previous experience with Gentherm equipment

· Previous experience with supporting customers over the phone

· Technical degree or trade certificate in electrical, mechanical, or refrigeration systems

· Advanced knowledge of MS Word, Excel

· Previous experience with ERP systems

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.