Job Description

DIVISION FUNCTION/OBJECTIVE:

To provide service of diagnostic and hospital device to hospital institutes or reference laboratories in Taiwan with compliance to DOH, Environmental, Regulatory, Financial, Code of Business Conduct, and international law requirements.

POSITION PRIMARY FUNCTION:

• To ensure customers satisfaction in assigned territory by providing quality and effectiveness service activities.

• To provides field technical service to customers in compliance with service contract requirements.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)

• Schedule and perform planned maintenance activities

• Assist with instrument installations

• Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

EDUCATION, EXPERIENCE/QUALIFICATION:

• Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

• Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.

• Successful engagement with customers, specifically lab staff.

• Technical expert for product line responsibility.

• Strong communication skills

• Ability to identify and drive resolution of issues

• Strong experience in use of analytical tools and software

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

Taiwan > Kaohsiung : Shi-Wei Financial Center

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable