Job Description

Sherwin-Williams South Africa is looking for a Technical Service Representative to support our Metal Packaging Coatings customers in Gauteng. The role will provide technical service, practical training and general support to customers with respect to packaging coatings. A large focus of this position will relate to technical problem solving, practical onsite training and customer coating facility & operation evaluations & improvement initiatives.

• Responds to questions and concerns from the customer regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to resolve situations.

• Provides technical direction and assistance to customers on the use of product lines; serves as an expert with working knowledge of multiple technologies across the various segments and may involve multiple sites.

• Supports installations and troubleshooting at end user customers and provides training on product capabilities and key performance factors. Supports and facilitates online product evaluations and reporting.

• Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; conducts general audits and improvement initiatives relating to customer paint facilities, equipment and processes etc.

• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations,supports the sales team with cost initiatives and business development.

• Performs customer management activities by facilitating new or recurring orders, developing and maintaining strong customer relationships on various levels within the customer organization, , and resolving problems in conjunction with sales personnel.

• Performs other duties as assigned.

Diploma/degree in Chemistry, Engineering, or related field

Undergraduate qualifications in metal packaging or coatings would be advantageous

Experience

Five years of experience in the packaging coatings industry

Experience with online audits, improvement initiatives and analytical assessments relating to metal packaging

Experience conducting training on coating capabilities as well as critical application and quality requirements.

Customer support and situational analysis related to customer escalations.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.