Job Description
Industry: Manufacturing & Production
Job Category: Manufacturing - Production
The Technical Service Manager leads the technical interface between com and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.
Key Responsibilities:
1. Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
2. Oversee on site troubleshooting, ink optimization, and product performance evaluations.
3. Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
4. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
5. Develop and implement technical service strategies that support customer retention, growth, and innovation.
6. Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
7. Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
8. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
9. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.
Qualifications:
· Education: Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
· Experience:
· 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
· Proven experience with water based and solvent based inks and coatings used in flexible packaging.
· Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
· Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
· Skilled in color matching, print troubleshooting, and print defect analysis.
· Effective communicator with excellent customer service and cross functional collaboration skills.
· Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.
Preferred Skills:
· Experience with color management systems (e.g., X-Rite).
· Understanding of lamination, coating, and post print converting processes.
· Familiarity with VOC compliance, safety protocols, and system regulations.
Compensation
Base Salary - USD $75,000 to $105,000
*** Never repost ***
Full-time
Benefits - Full
Candidate Details
2+ to 5 years experience
Seniority Level - Mid-Senior
Management Experience Required - No
Minimum Education - High School Diploma or Equivalent
Willingness to Travel - Occasionally
Screening Questions
Do you have experience working with packaging materials and inks in a manufacturing setting?
Have you successfully resolved technical issues related to packaging or inks in your previous roles?
Have you ever received direct feedback from customers regarding packaging or ink performance?
Have you worked with cross-functional teams to implement technical solutions in your previous positions?
Are you familiar with current trends and advancements in the packaging and inks industry?
Why we're a great company
We are one of the leading suppliers to the Packaging and Printing industries and have the most complete global portfolio of product offerings for Flexible Packaging, Paper & Board, Narrow Web and Publication – for both conventional and digital printing.
Central Business Solutions Inc (CBS), founded in 2000 and headquartered in Newark, California, has carved a niche for itself in the global business solutions market. Our experience spans across various industries, serving both small businesses and Fortune 500 companies. Here's a breakdown of our core offerings:
Technology Solutions: CBS acts as your IT department's backbone, offering a comprehensive suite of services. We provide expert guidance on crafting a technology strategy that aligns with your business goals. This includes consulting on system architecture and implementation, ensuring your infrastructure is built for efficiency and scalability. Our expertise extends to software development, crafting custom solutions or integrating existing ones to streamline operations. But CBS doesn't stop at setup; we also provide ongoing maintenance and support to keep your technology running smoothly.
Outsourcing: Whether you need to supplement your existing IT staff or completely outsource your IT department, CBS offers flexible solutions. We can provide qualified personnel to handle specific tasks like software development, UI/graphic design, or recruitment. Alternatively, we can take over the entire IT management responsibility, freeing your internal team to focus on core business functions.
Consulting: Our expertise extends beyond technology. CBS offers consulting services to help you achieve your overall business goals. Our team of experienced professionals can analyze your operations and identify areas for improvement. We'll develop data-driven strategies to streamline processes, enhance efficiency, and ultimately deliver bottom-line results.
In essence, Central Business Solutions Inc goes beyond just being a vendor. We position ourselves as a strategic partner for businesses. By combining our IT prowess with business acumen, we help clients optimize technology infrastructure, streamline operations, and achieve sustainable success.
