Maintains in-house expertise with regards to a wide variety of on-site voice and data communications systems. Our vendor neutrality ensures every customer will receive reliable and professional technical support in a timely and effective manner. The Technical Services department is responsible for our customer support center. The center is staffed with knowledgeable and technical professionals 24 hours a day, 7 days a week throughout the year. These individuals are responsible for facilitating calls from customers regarding communications systems support.
Technical Service Representatives (Level I Technicians or TSR's) handle basic troubleshooting and help reduce the number of dispatches of Field Service Reps (FSR's). Calls that cannot be resolved by TSRs or that require more advanced technical knowledge are escalated to our Level II TSRs
Technical support, Help desk support, Help desk, Phone support, Troubleshooting, Customer support, Telecommunication, Customer service
Technical support,Help desk support,Help desk,Phone support,Troubleshooting,Customer support
BA/BS degree preferred
1 3 years relevant work experience, preferably in the Telecommunications field
1+ year of practical experience as a Technical Service Representative
General knowledge of telecommunications business/industry and products required
Microsoft Office experience assumed; user-level experience with Lotus Notes e-mail a plus
Must possess excellent communication and interpersonal skills, with the ability to interact with and provide support to all business functions within a diverse customer base.
Entry Level
This is a Contract to Hire position based out of Buffalo Grove, IL.
The pay range for this position is $18.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a Contract to Hire position based out of Buffalo Grove, IL.
This position is anticipated to close on Nov 20, 2026.
This is a fully onsite position in Buffalo Grove,IL.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.
