Job Description
StreamLabs Water is seeking a Technical Service Representative to join our growing team in Smyrna, GA. In this role, you will work directly with clients and contractors to provide technical guidance, support product selection, and help coordinate system installations through our preferred installer network. You will play a key role in delivering an exceptional client experience by resolving inquiries, supporting product use, and ensuring customers receive timely, effective service.
Key Responsibilities
- Resolve hardware, software, connectivity, and firmware issues across IoT devices
- Guide customers through device setup, configuration, and troubleshooting
- Escalate complex issues with clear documentation
- Maintain CRM records on customer resolutions and contribute to knowledge base articles
- Relay customer feedback to customer experience, product and engineering teams
What You’ll Do
- Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to help predict and prevent losses.
- Navigate multiple systems and applications to research and resolve customer inquiries, document interactions, and follow up as needed.
- Help clients get the most out of their products by providing clear, professional technical and service support.
- Work effectively in a team environment while using strong interpersonal and communication skills.
- Comply with corporate policies and internal business processes and procedures while meeting or exceeding service performance and quality standards.
- Bachelor’s degree preferred. 5 years of customer service experience.
- Proficiency with Microsoft Office, especially Word and Excel.
- Strong verbal and written communication skills. Excellent organization skills and the ability to multitask.
- Ability to work independently and collaboratively in a team environment.
- Experience managing multiple priorities within established time constraints.
What Makes You Successful
- Passion for new technology and problem solving.
- Ability to thrive in a fast-paced environment. Commitment to providing an industry-leading client experience.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
