Job Description

Technical Service Representative

• High impact, autonomous role
• Technical and Soft skills capability
• Work for a global industry leader and be based in Port Macquarie / Coffs Harbour
• Attractive Salary

Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that Solenis Diversey supplies products and services.

About us

At Diversey-A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

About the role:

This role is centered on delivering exceptional service across a wide range of industries. As a Technician Service Representative, you’ll take a hands-on, customer-focused approach to supporting our operations in key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC)

Travel is a significant part of this role, so flexibility and reliability are essential.

Key responsibilities:

• Conduct monthly customer service visits and respond to service calls, breakdowns, and repairs
• Perform installations, preventative maintenance, and equipment refurbishments
• Deliver customer training and ensure sign-off on installations and onboarding
• Maintain accurate Safety Data Sheets (SDS) and serviceable Field Test Kits and toolkits
• Monitor product usage and stock levels, reporting discrepancies to the State Manager
• Build strong relationships with Store Managers, Area Coaches, and Regional teams
• Address customer needs and complaints within defined timeframes
• Support new store rollouts and ensure minimal disruption during installations
• Attend in-house training sessions and adhere to company policies and safety standards

About you

• Attention to detail and accuracy
• Effective planning, prioritization, and execution
• Independent thinker with sound reasoning and problem-solving skills
• Self-motivated and able to work without supervision
• Personable and collaborative team player
• Skilled in client communication and relationship-building
• Proficient in documentation and training delivery
• Capable of conducting product application training

If you're passionate about service, thrive in a hands-on role, and enjoy working independently while making a real difference, we’d love to hear from you. Join a team that values professionalism, integrity, and continuous improvement.