Job Description

About the position

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate Technical Services Representative This position reports to Technical Services Supervisor and will work in Vancouver, BC.

Vancouver:

Dometic Marine’s headquarters are in Vancouver, British Columbia in Canada. The facility develops and manufactures hydraulic, electronic, and combustion-based products.

As Technical Services Representative of the Vancouver team, you will be responsible to perform a variety of functions to support the Marine Division. Specifically, providing technical and troubleshooting support, over the phone or email, to our customer expanding base.

General Responsibilities

• Respond to internal and external requests and questions via phone or email.
• Provide on-going technical and troubleshooting support to internal stakeholders.
• Identify and document improvements to products and applications in the field by capturing knowledge from the quality system.
• Maintain internal documents and records with current information as per SeaStar Solutions standard. Assist with collection of data and generate status reports as needed.
• Assist Technical Services Supervisor in the preparation of technical manuals and materials.
• May assist the Warranty Department to analyze warranty returns. Communication improvements and/or solutions from the Warranty to the Engineering Departments.
• Monitor trends in the field of SeaStar Solutions products and applications, report findings to the Engineers and Product Managers.
• Complete additional job duties and assignments up to 15% of the time.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• Retirement Programs (RSP and Company Pension Plan)
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Tuition and Professional Designation dues assistance
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact

Skills & Requirements

The ideal candidate for this role will bring demonstrated success in engineering environment. Additionally, they will have acquired the following qualifications and experiences:

• Completion of Grade 12.
• Certificate and/or Diploma in Applied Sciences in Mechanical Engineering Technology.
• Minimum three years of previous experience in mechanical environment.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong problem solving and decision making abilities.
• Well-developed organizational skills with the ability to manage a variety of tasks.
• Strong proficiency with MS Office programs including: Word, Excel, Access, Outlook, PowerPoint; and, the ability to learn other applications quickly.
• Excellent verbal and written communication skills in English.
• Ability to work well independently and as part of a strong team.
• Must have real world experience working with individuals of diverse backgrounds and a respect for difference.
• Professional demeanor whether in person, via email or on the telephone.
• Strong customer services focus.
• Respond to internal and external requests in a timely manner.
• Strong mechanical aptitude; basic understanding of hydraulics is desirable.
• Knowledge of the manufacturing industry would be an asset.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Range - $66,000 - $80,000 CAD