Aviagen

Technical Service Representative

Aviagen  •  United States (Onsite)  •  3 months ago
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Job Description

The Technical Service Representative (TSR) supports Aviagen Turkeys’ commitment to delivering genetic excellence and customer success. This role provides hands-on technical support to customers with an emphasis on turkey breeder production within the assigned region. There is the potential to undertake some sales responsibilities to drive performance, and support business growth. The TSR works collaboratively with the VP of Technical Services and the cross-functional team to implement customer-focused action plans that enhance product performance and increase market share.

Key Responsibilities

  • Develop and execute regional service plans aligned with company objectives and sales strategies.
  • Identify, prioritize, and support key accounts to strengthen and build relationships and drive growth.
  • Provide technical expertise focused mainly in turkey breeder production.
  • Monitor flock performance, maintain accurate tracking records, and identify factors influencing breed choice and customer performance.
  • Develop and implement customer action plans and husbandry recommendations.
  • Trouble-shoot performance challenges through structured, data-driven approaches.
  • Provide professional written reports and presentations.

Qualifications

  • Minimum 5 years’ experience in poultry production, hatchery operations, or related field; BS degree preferred.
  • Strong understanding of poultry husbandry with an emphasis on breeders.
  • Demonstrated ability to develop and implement customer action plans.
  • Strong organizational, time management, and conflict resolution skills.
  • Excellent written and verbal communication skills, including presentation and negotiation skills.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint), databases, and performance/economic modeling tools.
  • Ability to travel extensively within the region.
  • Valid driver’s license and vehicle meeting company program requirements.
  • Commitment to supporting Aviagen Turkeys’ values, quality standards, and business goals.

This role is ideal for a technically strong, customer-focused professional who thrives in a performance-driven environment and is motivated to contribute to both operational excellence and commercial growth.

Aviagen

About Aviagen

Aviagen – Breeding Success Together

Aviagen® is more than just a leading poultry breeding company. Our mission is to nourish communities worldwide with affordable, sustainable chicken protein. We achieve this goal by “Breeding Success Together” with the world’s poultry producers and all stakeholders in the global poultry supply chain.

Our robust breeding stock is carefully bred for performance, welfare and sustainability. Over the decades, our innovative breeding techniques have resulted in a steady improvement in these traits. Our breeding innovations have enhanced feed efficiency, making commercial chicken production both environmentally responsible and economically viable for farmers. And, they have continuously improved the health and well-being of our birds.

Recognizing the varied needs of poultry producers worldwide, we offer a diverse portfolio of breeding stock, under the Arbor Acres®, Indian River®, and Ross® brand names, as well as the Rowan Range® and Specialty Males® for niche market needs.

Aviagen is committed to ensuring food safety and security. That’s why biosecurity is paramount in our operations, safeguarding our customers' supply and preventing pathogens from entering the food chain. With pedigree breeding programs in the US and UK and supply bases across six continents, we maintain a stable supply of high-quality breeding stock.

Headquartered in Huntsville, Alabama, US, with operations across the UK, Europe, Turkey, Latin America, India, Australia, New Zealand and the US, and joint ventures in Asia, Aviagen is truly a global organization. Our more than 8,000 dedicated professionals provide a local touch, serving our customers in 100 countries. We're committed to supporting their success in offering a reliable food source for today and generations to come.

For job openings, visit www.aviagencareers.com

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
Unknown
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