Technical Service Representative

Department: Sales
Reports To: Regional Sales Manager
Status: Exempt (Salaried)

The Technical Service Representative is responsible for managing day-to-day service needs for assigned customer accounts and territories. This role ensures effective product performance, supports customer operations, and delivers high-quality technical service through on-site support, troubleshooting, and training.

Key Responsibilities

• Provide hands-on technical service and support for coatings and finishing processes
• Troubleshoot customer issues and deliver timely, effective solutions
• Conduct on-site product testing, refinement, and process improvement
• Train customer personnel on product use and application techniques
• Maintain accurate documentation of service activities and process changes
• Perform process audits to ensure quality and consistency
• Stay current on product knowledge and industry trends
• Collaborate with internal teams to resolve complex technical challenges
• Represent the company professionally at customer sites, trade shows, and industry events
• Provide regular updates and reports on service activities and performance

Qualifications

Required:

• High school diploma or equivalent
• Minimum of 1 year of finishing or related laboratory/formulation experience
• Valid driver’s license and ability to travel frequently

Preferred Skills & Abilities:

• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to train and influence customer personnel
• Strong organizational and analytical abilities
• Self-motivated with a proactive, results-driven mindset
• Proficiency in Microsoft Office (Word, Excel)
• Ability to work independently and manage multiple priorities

Physical & Work Requirements

• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
• Frequent standing, walking, bending, and travel to customer sites
• Work performed in manufacturing environments with exposure to coatings and solvents (PPE provided)

Why Join FinishWorks?

• Opportunity to work directly with customers and make a measurable impact
• Dynamic role combining technical expertise and customer engagement
• Supportive team environment with opportunities for growth and development