Pay: $50,000.00 - $60,000.00 per year
About Us
We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction. Our team values collaboration, professional growth, and a diverse, inclusive workplace.
As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients’ success.
Responsibilities
- Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.
- Ensure the quality of coatings and troubleshoot technical problems.
- Stay up to date with product knowledge and industry trends to provide accurate and timely support.
- Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.
- Represent the company professionally at trade shows, industry organizations, and company functions.
- Collaborate with team members to escalate and resolve complex technical issues.
Qualifications
- Professional training in a related field or completion of relevant business/professional seminars.
- Excellent facilitation, people, leadership, analytical, organizational, and communication skills.
- Strong color examination skills.
- Proficiency in word processing and spreadsheets.
- Ability to objectively assess performance and address issues constructively.
- Proactive, self-motivated, and confident decision-making abilities.
- Creative problem-solving skills to address business needs and opportunities.
- Ability to travel as required.
- Valid driver’s license.
Physical Demands
- Regularly required to walk, stand, bend, stoop, grasp, handle, talk, and hear.
- Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds occasionally.
- Frequent bending, squatting, stooping, sitting, walking, lifting, carrying, pushing, pulling, climbing, and kneeling.
- Must be able to travel frequently to customer sites.
Work Environment
- Typical manufacturing environment with moderate solvent odors and normal hazards associated with coatings.
- Duties performed at customer manufacturing facilities, company corporate, lab, and distribution sites.
- Personal protective equipment provided; adherence to HMIS and MSDS guidelines required.
Benefits
- 401(k) with matching
- Dental, health, vision, and life insurance
- Employee assistance program and discounts
- Flexible spending and health savings accounts
- Paid time off and retirement plan
- Tuition reimbursement
Inclusivity
- People with a criminal record are encouraged to apply.
Work Location
- In person
Benefits:
Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn’t particularly care about paint. He just wanted to keep his ship intact. That’s why, when he noticed that an accidental splash of fish oil had stopped the relentless spread of corrosion on his rusty metal deck, he immediately recognized it for what it was: A valuable solution.
The same passion that drove the Captain to spend his next few years creating the world’s first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution—which has led to some of the most cutting-edge, durable and innovative products in the industry.
If you've got a surface you need to protect or a look you want to transform, you've come to the right place. We have a coating for every challenge.
Welcome to Rust-Oleum, home of trusted quality—and powerful solutions—since 1921.
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Rust-Oleum Corporation is a subsidiary of RPM International, Inc.
