IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. We are constantly oriented towards innovation, thanks to significant investments in R&D and a constant dialogue with customers, the territory and local suppliers. We promote an environmentally friendly attitude towards achieving sustainable development. Our history is characterized by a constant growth, realized also with the continuous investment on the development of people and their skills.
We are over 7,000 employees, 59% in Italy and 41% in the rest of the world, present in more than 80 countries.
IMA Life North America is a company within the IMA Group that specialises in providing aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries. IMA Life North America is part of IMA Life, a business unit focusing on the pharmaceutical sector who delivers advanced technologies for filling, lyophilisation and isolation, ensuring maximum sterility and product integrity for customers around the globe.
The Customer Service Planner supports the preparation and coordination of tools, materials, and shipments required for service and project activities. The role also helps manage logistics, inventory, and scheduling to ensure timely and efficient execution of customer service operations.
• Prepare specialty tool sets for project and service jobs based on technical documentation.
• Inventory tools as they are returned to the plant from project and service jobs.
• Prepare tool lists for job boxes for service, project, and capital installs.
• Prepare materials for service and project jobs.
• Coordinate shipments for pre-series, series, and service requirements.
• Assemble materials for capital install jobs.
• Desire and ability to be cross-trained and fill in gaps when necessary within the Customer Service organization.
• Manage the supply base for products and materials released for production or in process.
• Participate in the physical inventory process and verification.
• Label and inventory items utilizing SAP.
• Manage shipments.
• Manage specific tool and material requirements and understand customer-specific site requirements.
• Assist supervisor and technical department with updates of service orders based on Customer Service Technician feedback as needed.
• Assist with production floor material orders.
• Monitor and update the technicians' work schedules and intervention plans.
• Update material requirements in CRM.
IMA IS AN EQUAL OPPORTUNITY EMPLOYER.
Established in 1961, IMA is world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceuticals, cosmetics, food, tea and coffee products, among others.
IMA’s mission is to invest in technologies that will improve the quality of life on the planet, reduce food waste, increase access to more effective drugs and allow greater respect for the environment.
Its position of leadership is the result of significant investments in R&D, regular and constructive dialogue with the end-users in its sectors and the Group's ability to expand internationally, conquering new markets.
The Group, whose Chairman is Alberto Vacchi, has more than 6,900 employees, more than 2,600 of whom overseas, and is present in about 80 countries, supported by a sales network made up of 30 branches (Italy, France, Switzerland, the United Kingdom, Germany, Austria, Spain, Poland, Israel, Russia, the United States, India, China, Malaysia, Thailand and Brazil), representative offices in central-eastern Europe and more than 140 agencies.
The Group has 54 production plants in Italy, Germany, France, Switzerland, Spain, the UK, the USA, India, Malaysia, China and Argentina.
The IMA Group owns more than 1,700 patents and patent applications in the world; over 500 designers are committed to product innovation. IMA has launched many new machine models over the last years.
Visit our website at https://ima.it/en/
Check out our Privacy Policy at https://ima.it/en/privacy-policy/
