Be the primary liaison for assigned Key Accounts on technical and operational matters which cannot be solved neither by DATE, nor by the Operational Centres or the surveyor network. Help the assigned Key Accounts maintain smooth technical operations and continuous vessel trade by providing personal attention, outstanding competence and added value in identifying, solving and advising the customer on those technical and operational issues in alignment with DNV’s purpose, business objectives and principles.
The result is that you maintain and develop a trustful win-win relationship and contribute to high customer satisfaction and loyalty which build an important foundation for DNV to maintain a high quality fleet, successfully retain existing business and secure new business.
Team up with the relevant Key Account Manager (KAM) and work collaboratively with the Account Team and all relevant departments within DNV to ensure that excellent technical customer service levels are delivered.
Be an important part of the Key Account Planning and Implementation process to help the KAM prepare and execute a high-impact Key Account Plan, Account Strategy and Actions that adds value to the customer and to DNV. Provide input to the KAM on the Key Account`s technical needs and expectations, relevant technology and regulatory developments, suitable strategies and actions related to the Key Account`s technical issues and technical operations. Help implement the assigned actions according to plan.
Develop and strengthen the customer relationship, operating at the Key Account`s technical department and technical management levels, to achieve preferred supplier status based on lasting personal relationships and the added value delivered.
Solve and advise on operational requests, customer technical concerns and technical complaints related to survey and audit performance in close collaboration with relevant technical experts and the KAM to ensure continuous vessel trade. Hand over customer requests to DATE or Operations Centres in case the requests fall into the service scope of those units.
Systematically identify any major technical and technical operation challenges and technical concerns related to the DNV interaction with the Key Account and cascade to the KAM and to relevant departments within DNV. Follow-up with the findings and ensure that related improvement activities are executed under utilization of the relevant DNV organization.
Bring in foresight and help spot and resolve potential technical problems before they occur.
Consult the customer on technical matters in meetings, presentations and workshops together or in alignment with the KAM and relevant stakeholders within DNV .
Train, guide and consult the Key Account on rules and regulations as well as on new tools and new work processes to help them leverage the full value of our solutions and to facilitate customer's planning and implementation into operations.
Measure and monitor the Key Account`s performance on critical technical key performance indicators, address and support improving performance gaps by developing adequate plans and actions in alignment with the KAM and the relevant DNV organization as well as the Key Account.
While your focus is on technical issues, remain attentive towards identifying potential business opportunities and hand those over to the KAM.
Pro-actively stay up to date with relevant industry, regulatory and technology trends and best practices as well as with the relevant DNV products, services, processes and tools to remain relevant towards the Key Accounts.
Liaise with Indian flag for Flag related matters.
Experience working with MOU’s is an added advantage.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.
DNV is the independent expert in risk management and assurance, operating in more than 100 countries. Through its broad experience and deep expertise DNV advances safety and sustainable performance, sets industry benchmarks, and inspires and invents solutions.
Whether assessing a new ship design, optimizing the performance of a wind farm, analyzing sensor data from a gas pipeline or certifying a food company’s supply chain, DNV enables its customers and their stakeholders to make critical decisions with confidence.
Driven by its purpose, to safeguard life, property, and the environment, DNV helps tackle the challenges and global transformations facing its customers and the world today and is a trusted voice for many of the world’s most successful and forward-thinking companies.
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