Seeking for a Technical Manager who will deliver customer-focused technical support that improves flock performance, optimizes product outcomes, and strengthens long-term customer relationships. The role partners closely with commercial and specialist teams to translate technical expertise into measurable customer and business results.
Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.
Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.
Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.
Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.
Share the latest Aviagen technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.
Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.
Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.
Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.
Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.
Monitor and follow up on customer trial runs and new product testing, ensuring accurate data collection and performance evaluation.
Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the Aviagen Macro (CRM) system within defined timelines.
Coordinate with Regional/Product Managers to ensure complete and accurate customer data submission to the Easy Flock internal tracking system.
Ensure competitor production and performance data is systematically collected and submitted to relevant internal databases.
Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, emerging risks, and competitor insights.
Deliver timely and accurate technical visit reports in collaboration with the Data Analysis and Reporting Specialist.
Partner closely with the senior technical managers to identify specialist support needs (Nutrition, Veterinary, Incubation) and ensure timely, effective deployment aligned with customer and business priorities.
Collaborate with Commercial Managers, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.
Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and ensuring approved, consistent communication to hatcheries.
Actively contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.
Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.
Ensure consistent compliance with Aviagen biosecurity standards during all customer interactions and site visits.
Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.
Attend PS/GP deliveries within the region to support quality assurance and operational consistency.
Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.
Represent Aviagen by actively participating in relevant industry and commercial association meetings (RMEAA, AAMEA, IR Club).
Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.
Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.
Maintain technical excellence through continuous learning, ensuring up-to-date knowledge of industry trends, emerging technologies, and best practices.
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S taff Management: No direct reports
Financial Management: No direct financial responsibility
Travel: Up to %70 in MENA region
Location: Flexible in one of the following countries: Egypt, Algeria, Tunisia, Kingdom of Saudi Arabia
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Specific Experience:
Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.
Minimum of 5 years’ experience in a similar technical or customer-facing role.
Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.
Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.
Experience with Microsoft Dynamics 365 CRM is preferred.
Proficient in Microsoft Office applications and general internet-based tools.
Strong command of the English language, both written and verbal.
Competencies, Skill & Attributes:
Technical Expertise: Applies strong technical knowledge and data analysis to diagnose issues, improve flock and product performance, and deliver practical solutions.
Customer Focus: Builds trusted customer relationships through proactive engagement, clear communication, and value-driven technical support.
Commercial Awareness: Aligns technical recommendations with commercial objectives, supporting customer retention and sustainable business growth.
Cross-Functional Collaboration: Works effectively with commercial, product, quality, operations, and specialist teams in a matrix environment to deliver integrated solutions.
Data & Reporting Discipline: Ensures accurate, timely use of CRM and internal systems, producing clear reports and actionable insights.
Communication & Influence: Communicates credibly and influences stakeholders to gain alignment and commitment to technical actions.
Results Orientation: Takes ownership, prioritizes effectively, and delivers measurable outcomes against defined objectives.
Aviagen – Breeding Success Together
Aviagen® is more than just a leading poultry breeding company. Our mission is to nourish communities worldwide with affordable, sustainable chicken protein. We achieve this goal by “Breeding Success Together” with the world’s poultry producers and all stakeholders in the global poultry supply chain.
Our robust breeding stock is carefully bred for performance, welfare and sustainability. Over the decades, our innovative breeding techniques have resulted in a steady improvement in these traits. Our breeding innovations have enhanced feed efficiency, making commercial chicken production both environmentally responsible and economically viable for farmers. And, they have continuously improved the health and well-being of our birds.
Recognizing the varied needs of poultry producers worldwide, we offer a diverse portfolio of breeding stock, under the Arbor Acres®, Indian River®, and Ross® brand names, as well as the Rowan Range® and Specialty Males® for niche market needs.
Aviagen is committed to ensuring food safety and security. That’s why biosecurity is paramount in our operations, safeguarding our customers' supply and preventing pathogens from entering the food chain. With pedigree breeding programs in the US and UK and supply bases across six continents, we maintain a stable supply of high-quality breeding stock.
Headquartered in Huntsville, Alabama, US, with operations across the UK, Europe, Turkey, Latin America, India, Australia, New Zealand and the US, and joint ventures in Asia, Aviagen is truly a global organization. Our more than 8,000 dedicated professionals provide a local touch, serving our customers in 100 countries. We're committed to supporting their success in offering a reliable food source for today and generations to come.
For job openings, visit www.aviagencareers.com
