IMA Group

Technical Service Manager

IMA Group  •  $105k/yr  •  Tonawanda, NY (Onsite)  •  2 hours ago
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Job Description

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The IMA Group is a world leader in the design and manufacture of automatic machines for processing and packaging pharmaceutical, cosmetic, food, tea and coffee products, as well as in industrial process automation. We are constantly focused on innovation: through significant investments in R&D and ongoing dialogue with customers, local communities, and the supply chain, we promote an environmentally conscious approach aimed at achieving sustainable development. Our history is marked by steady growth, also supported by continuous investment in people and skills development. With more than 7,000 employees 59% in Italy and 41% worldwide we are present in over 80 countries.

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IMA Life North America is a company within the IMA Group that specialises in providing aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries. IMA Life North America is part of IMA Life, a business unit focusing on the pharmaceutical sector who delivers advanced technologies for filling, lyophilisation and isolation, ensuring maximum sterility and product integrity for customers around the globe.

PRIMARY POSITION RESPONSIBILITIES:

  1. Provide the first point of contact for customers for technical resolution of issues
  2. Supply of timely and accurate technical solutions
  3. Complete on-site customer visits to gather information on customers issues
  4. Work with Product Line Manager to develop spare & change parts packages - who is product line manager?
  5. Consistently observe and promote SHEQ site requirements for self, department, and all contractors, visitors, and guests.
  6. Manage a team of technicians, engineers, administrative support, etc.

Technical and Customer Support Responsibilities

  • Act as primary the technical interface between Customer Service, Engineering and the customer
  • Perform project related engineering tasks for Customer Service projects as needed
  • Update internal customers on available improvements and replacements for obsolete items for specific equipment
  • Direct/coordinate/manage technical solutions for the technicians/engineers
  • Apply product understanding and process knowledge to the development of improved product and increased performance
  • Periodically update & hone technical skills & knowledge via formal education, seminars and certificate programs

SKILLS AND EXPERIENCES

  • Bachelor’s degree in engineering or related field OR 10+ years equivalent experience
  • 8+ years manufacturing operations experience (engineering, purchasing, materials control, administration)
  • Strong understanding of industrial plants with PC/PLC control systems, refrigeration, and vacuum systems
  • Experience troubleshooting mechanical/electro-mechanical equipment (remote/direct), including PLCs
  • Ability to read blueprints, schematics, manuals, and other technical documentation
  • Working knowledge of mechanical/electrical tools used in pharmaceutical maintenance/technical support
  • Strong communication, customer service, interpersonal, and Microsoft Office skills
  • Experience working with internal and external customers
  • Proven leadership in industrial technical environments (maintenance/engineering)
  • Experience in multicultural/international environments
  • Experience supporting equipment in sterile/aseptic environments
  • Knowledge of aseptic filling equipment (vials, syringes, cartridges, isolators, VHP)
  • Ability to work independently with flexible schedule and short-notice travel
  • Valid driver’s license and passport required
  • Ability to travel up to 25% (~1 week/month), including international travel

SALARY RANGE

  • $105,000-140,000
  • Bonus

WHAT WE OFFER

• GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
• DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
• WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.

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IMA IS AN EQUAL OPPORTUNITY EMPLOYER

IMA Group

About IMA Group

Established in 1961, IMA is world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceuticals, cosmetics, food, tea and coffee products, among others.

IMA’s mission is to invest in technologies that will improve the quality of life on the planet, reduce food waste, increase access to more effective drugs and allow greater respect for the environment.

Its position of leadership is the result of significant investments in R&D, regular and constructive dialogue with the end-users in its sectors and the Group's ability to expand internationally, conquering new markets.

The Group, whose Chairman is Alberto Vacchi, has more than 6,900 employees, more than 2,600 of whom overseas, and is present in about 80 countries, supported by a sales network made up of 30 branches (Italy, France, Switzerland, the United Kingdom, Germany, Austria, Spain, Poland, Israel, Russia, the United States, India, China, Malaysia, Thailand and Brazil), representative offices in central-eastern Europe and more than 140 agencies.

The Group has 54 production plants in Italy, Germany, France, Switzerland, Spain, the UK, the USA, India, Malaysia, China and Argentina.

The IMA Group owns more than 1,700 patents and patent applications in the world; over 500 designers are committed to product innovation. IMA has launched many new machine models over the last years.

Visit our website at https://ima.it/en/

Check out our Privacy Policy at https://ima.it/en/privacy-policy/

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
, IT
Year Founded
Unknown
Website
ima.it
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