Job Description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

At Grifols, we believe that diversity adds value to our business, our teams, and our culture.
We are committed to equal employment opportunities that foster an inclusive environment.

We are looking for a Hybrid CTS (Commercial Technical Service) to join the Grifols Diagnostics’ Commercial Technical Services (DxCTS) team in Malaysia.

As a Hybrid CTS, you will be a key player in providing high‑quality service and technical support to both distributors and customers. You will act as a central link between clients, distributor teams, and Grifols internal teams, ensuring smooth coordination, timely issue resolution, and a strong technical presence in the region.

This is a field‑based role, requiring frequent travel within Malaysia.

What your main responsibilities will be

You will have the opportunity to:

• Deliver high-quality first-line technical support: Provide timely on-site service, technical assistance, troubleshooting, and user support to customers and distributors.
• Manage and close service work orders accurately: Ensure full compliance with DxCTS SOPs, maintaining proper documentation and timely completion of service activities.
• Support distributor teams with advanced (1.5-level) technical expertise: Act as the technical backbone for distributor service teams, enabling them to resolve more complex issues and strengthening their troubleshooting capabilities.
• Facilitate communication and coordination across teams: Gather critical technical information, communicate efficiently with internal stakeholders, and prepare regular reports, data analyses, and regional updates.
• Lead training and data-driven improvements: Conduct structured training sessions, create technical reference materials, perform service data analysis, and support continuous improvement of technical operations.

Who you are

• You have a Degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or related fields.
• You have minimum 5 years’ experience in repairing, maintaining, and troubleshooting medical devices, IVD instruments preferred. Experience in Molecular Diagnostics or Immunohematology is preferred.
• You possess organizational, communication and documentation skills. You can also work in cross-functional teams and under pressure.
• You can speak English in an intermediate level.

What we offer

• Contract: Permanent employment.
• Location: Kuala Lumpur, Malaysia (field-based role).

This is an excellent opportunity to join Grifols, a company that values its people and fosters professional growth in a collaborative and dynamic working environment.

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Location: APAC : Malaysia : Selangor

Learn more about Grifols