Job Description

Who are we looking for?

We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

What will you be doing?

Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
Documentation: Prepare detailed reports on trials, technical findings, and recommendations.

Who are You?

Customer-Centric: You are committed to understanding customer needs and delivering value-added solutions.
Analytical Thinker: You approach technical challenges logically and make data-driven decisions.
Clear Communicator: You can explain complex technical concepts in a way that is easy to understand.
Collaborative: You work effectively across teams and build strong relationships internally and externally.
Adaptable: You thrive in a dynamic environment and can manage multiple priorities.

What competencies will you need?

Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
Project Management: Ability to manage technical projects and trials from start to finish.
Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

We are Offering...

About Element Solutions Inc

Element Solutions is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, and offshore energy.

Customers of ESI’s businesses use our innovation as a competitive advantage, relying on ESI to help them navigate in fast-paced, high-growth markets. The breadth of ESI’s offerings provide strong strategic value to the end markets they serve. With over 5,000 people serving more than 50 countries, ESI has established a growing legacy of creating technological advances for customers around the globe. Our people and technical sales teams are located close to our key markets, allowing us to maintain strong customer relationships and accelerate our product innovation process.

Industry

Chemicals & Materials

Company Size

1,001-5,000 employees

Headquarters

Fort Lauderdale, Florida

Year Founded

Unknown

Website

elementsolutionsinc.com

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