Department: Technical Support
Employment Type: Full Time
Location: Mexico - Monterrey
• The Technical Service Engineer is responsible for answering and resolving phone calls, emails requests on technical issues related to Franklin Electric & WDM products, with the goal of offering timely and accurate remote and on-site technical service, also support the sales team with quotes for Franklin Electric products, by making a correct selection and calculation of the equipment to be quoted in a timely manner. Support the overall warranty process from the RMA generation, the resolution and the replacement delivery. Provide remote and in-person technical trainings to distributors and their clients.
• Understand the customer's situation so that their experience with the product and the brand is positive.
• Execution of quotes for all product families that FE offers• Support with physical tests of FE product to ensure its correct functioning.
Development of commercial and technical presentations
• Remote technical support to clients from the sales team
• Technical follow-up to troubleshooting and problem resolution
• Extraordinary field visit to solve problems on site.
• Generate No-warranty reports for products claim on warranty process.
• Deliver a technical weekly activities report
• Support on calls with clients and end users for specific product questions.
• Support in review of new product that may present failures in the field and documentation of information.
Scholarship: Bachelor’s degree in Industrial, Mechanical, Electrical, Administrator or Mechatronic Engineering
Experience: 1 to 2 years in this field. But not necessary. Strong understanding of electric motors and controls such as starters (DOL, reduced voltage) and variable frequency drives.
Languages: English, 80 % Spoken & Written.
Initial formation: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
Founded in 1944, Franklin Electric has grown from a small motor manufacturing company into a global leader in the manufacturing and distribution of systems, focused on the movement and management of water, fuel, and electricity. Headquartered in Fort Wayne, Indiana, Franklin serves all corners of the world with facilities spanning the globe.
