Job Description

About Us
There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy digging into complex network issues and making a real impact for customers-At Macquarie Technology Group, we don’t just keep networks running—we build and operate some of the most secure, high-performance infrastructure in Australia. We’re looking for a Technical Support Engineer to join our team and play a key role in keeping our customers connected, secure, and supported 24/7.

The Opportunity

As a Technical Support Engineer, you’ll be at the heart of our operations—monitoring, troubleshooting and optimising a wide range of technologies across data, voice, and security platformsYou’ll work alongside experienced engineers and be exposed to enterprise-grade environments, giving you the opportunity to grow your technical capability while making a tangible impact every day.

What You’ll Do

• Proactively monitor network systems and dashboards, responding to alerts before they become issues
• Troubleshoot and resolve network faults across LAN, WAN, wireless and security environments
• Manage incidents end-to-end, ensuring timely resolution and clear communication
• Perform planned maintenance, upgrades, and configuration changes across the network
• Collaborate with internal teams and external partners (carriers/vendors) to resolve complex issues
• Contribute to root cause analysis and problem management to prevent recurring incidents
• Continuously improve monitoring, automation, and NOC processes
• Ensure systems and services meet security best practices and ISO standards
• Maintain accurate documentation and contribute to knowledge sharing across the team

What You’ll Bring

• A degree in Engineering, Computer Science, or a related STEM field
• 3+ years’ experience in network support or operations (ideally within Telco or MSP environments)
• Solid understanding of networking fundamentals (LAN, WAN, wireless, security)
• Experience with MPLS and BGP
• Strong troubleshooting mindset with the ability to work under pressure
• A proactive, curious approach—you don’t just fix problems, you look to prevent them

Nice to have (but not essential):

• ITIL v4 Foundation
• Fortinet NSE certifications
• Cisco CCNA / CCNP
• SD-WAN or SIP certifications

Why Join Us?

• Work on mission-critical infrastructure supporting leading Australian organisations
• Be part of a highly skilled, collaborative engineering team
• Ongoing training, certifications and career progression opportunities
• A culture that values innovation, ownership and continuous improvement

If you’re looking for a role where you can build your skills, solve meaningful problems, and work with cutting-edge technology, we’d love to hear from you.